Tag Archives: Communication skills

Dealing With a Rude or Aggressive Customer

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Many people have struggled over the past two years.  Lives have become increasingly unpredictable – with uncertainty about jobs, the economy, health and school.  Many people have also experienced some form of loss during this time – personal, professional and social. The result has been an uptick in aggressive and rude customer behavior, as people…
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Preparing for Pirates: Communicating Through Conflict

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Each September, “Talk Like a Pirate Day” celebrates the light-hearted side of piracy—the rolling letter “rrrr’s,” the merry drinks and the adventures of life at sea.  In real life, though, we occasionally run into the more traditional pirate–the one that is ready to board your boat and take your treasure away. Contemplating pirates offers a…
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Communication Tips in a COVID World

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As of this writing, COVID cases have emerged across the country, and many of us are working to communicate through shifting “new normal” conditions.  Here are some quick reminder tips for planning for face-to-face communications, and for engaging in virtual interactions in these uncertain times. When planning for face-to-face communications: Assess comfort levels in advance….
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Break the Barriers to Feedback with Better Feedback Skills

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Effectively delivering and receiving performance feedback in the workplace remains one of the greatest challenges facing most managers – but it is also the fastest way to get results.  Let’s look at some communication skills that can help both managers and employees maximize the benefits of feedback conversations. Curiosity is a very important aspect of…
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