Category Archives: Communication

Assessment: Diversity and Communications

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Often, discussions about diversity quickly become discussions about structural or systemic problems or patterns over time – and thus become a sociology debate, rather than a personal assessment. In reality, despite the complexities of diversity in the workplace, what most of us really control occurs at the level of the conversation.  We show respect for…
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Preparing for Pirates: Communicating Through Conflict

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Each September, “Talk Like a Pirate Day” celebrates the light-hearted side of piracy—the rolling letter “rrrr’s,” the merry drinks and the adventures of life at sea.  In real life, though, we occasionally run into the more traditional pirate–the one that is ready to board your boat and take your treasure away. Contemplating pirates offers a…
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“Ahoy, me hearties!” Communicating with Pirates

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While not likely on your official work calendar, September 19th is “Talk Like a Pirate Day,” so let’s get ready to celebrate!  The holiday is whimsical and informal, celebrating a positive pop-culture vision of pirates and their unique language conventions and practices. The holiday also reminds us that to get our message heard, it is…
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Communication Tips in a COVID World

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As of this writing, COVID cases have emerged across the country, and many of us are working to communicate through shifting “new normal” conditions.  Here are some quick reminder tips for planning for face-to-face communications, and for engaging in virtual interactions in these uncertain times. When planning for face-to-face communications: Assess comfort levels in advance….
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Become a Stronger Active Listener

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Active listening is among the most sought-after skills in today’s business marketplace. Active listeners forge stronger relationships, inspire more trust and formulate better solutions than their less-engaged counterparts. Unfortunately, active listening is a skill that many claim, but few possess. The problem is that we spend so much time listening that we assume we must…
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Resolve Conflict with Improved Communication and Increased Emotional Intelligence

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Have you ever had a disagreement at work? At one time or another, you may have had workplace conflict. Honestly, who hasn’t? Everyone has specific preferences, communication styles and differing levels of emotional intelligence. Few institutions exist where everyone gets along. Leaders need to acknowledge that organizational conflict occurs and be ready to resolve it…
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Conflict Management Best Practices

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Conflict often involves both emotional and intellectual content – personal feelings, interpersonal relationships, problems to solve and decisions to be made.  Here are some best practices for navigating and negotiating conflicts:   Know your values. We generally engage in conflict about the things we care about. Understanding your own core values will help you anticipate…
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The Five Conflict Management Styles

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According to a 2015 study done by The Health and Occupational Research network approximately twenty-five percent of all work-related stressors are related to interpersonal relationships. The Myers Briggs Type Indicator (MBTI) denotes sixteen main personality types including adventurers, inspectors and masterminds, among others. Each diverse personality type employs one of five conflict management styles. Lack…
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