Author Archives: Laura Croston

Conduct a Training Needs Assessment in Five Easy Steps

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You know that your organization is facing some difficulties – mistakes, inefficiencies, inconsistencies, revenue and customer losses and more, all indicate as much. The question is, what should you do to address them? The first solution that springs to mind is almost always “training,” and that is a great start! But who needs to be…
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Become a Stronger Active Listener

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Active listening is among the most sought-after skills in today’s business marketplace. Active listeners forge stronger relationships, inspire more trust and formulate better solutions than their less-engaged counterparts. Unfortunately, active listening is a skill that many claim, but few possess. The problem is that we spend so much time listening that we assume we must…
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Resolve Conflict with Improved Communication and Increased Emotional Intelligence

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Have you ever had a disagreement at work? At one time or another, you may have had workplace conflict. Honestly, who hasn’t? Everyone has specific preferences, communication styles and differing levels of emotional intelligence. Few institutions exist where everyone gets along. Leaders need to acknowledge that organizational conflict occurs and be ready to resolve it…
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Top Three Things Businesses Need to Know About Cryptocurrencies

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Blockchain technology has exploded into the public awareness with the rapid rise of cryptocurrency as a tradable commodity. Digital currency such as Bitcoin, Ethereum and Ripple utilize blockchain applications to create “coins” or “tokens” which are exchanged through a specific platform of networked computers. As business owners enter this space, many are wondering how does…
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