Author Archives: Business Training Center from Pryor.com

App Your Financial Game

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Every day a new feature or function is added to phones, tablets and wearable tech gadgets that bring those devices closer to replacing everything else we carry – wallets, credit cards, even IDs. Over half of all US states allow you to show electronic proof of insurance1 in the event of a traffic stop, Iowa…
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Don’t Make Goals, Make Resolutions

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Every New Year’s Day, nearly half of Americans participate in the tradition of promising to better themselves in the upcoming year. Most of these improvements will be personal: lose weight, spend less and get organized were the top three resolutions of 2014.[1] Career-related ambitions follow a similar pattern with popular resolutions being get a promotion/new…
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Want to Boost Productivity? Have Employees Read a Book!

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Would you like to boost employee confidence? Improve empathy? How about encouraging curiosity and critical thinking across all levels of your organization? What if, in doing so, you could also foster a new sense of community and engagement? Now, imagine if I told you all you needed to do was to have them read books…
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Six Word Selfie

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Selfies. Even the word can come off as self-centered. Barely discernable landmarks, oblivious celebrities and current events blur behind odd faces, cocked heads and flashy grins. The word was, for better or worse, added to our lexicon this year, though it’s not always well understood (John Oliver’s Last Week Tonight featured an entire segment called…
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Seven Lessons from Fiction

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You can read my mind. It’s true.  Watch: Imagine a desk, cluttered, lit by the hazy glow of a computer monitor and an overhead fluorescent fixture. A slate gray phone barely peeks out from beneath a cascade of file folders and papers. On top of the precarious stack sits a bulky white binder adorned only…
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Simple and Foolproof Customer Service Employee Engagement Analysis

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Employee engagement is a big-time buzzword right now.  Statistics show how important it is for employees to be engaged. They also show how much productivity, profitability and customer satisfaction boom when engagement is high and bust when it’s low. Experts, surveys, calculators and apps in hand, are ready to tell the story of how engaged…
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Six Steps to Pumping Up Your Customer Service Team

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Customers. Depending on the kind of day you’re having, that word can either bring a smile to your face and a song to your lips or send you scuttling under your desk to whimper and rock back and forth muttering incoherently about someone named “Angry Edith” and her profane cockatoo, Roosevelt, who shrieks Samuel L….
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Three Ways Technology Boosts Customer Satisfaction

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There’s a tendency to think of customer service as a people-centric service – and rightly so. Our customers are people, and customers like human interaction. Customers even often prefer in-person or over-the phone conversations with a real person to resolve customer service issues1. That does not mean, though, that technology can’t facilitate those interactions or…
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