Author Archives: Business Training Center from Pryor.com

Don’t Make Goals, Make Resolutions

Every New Year’s Day, nearly half of Americans participate in the tradition of promising to better themselves in the upcoming year. Most of these improvements will be personal: lose weight, spend less and get organized were the top three resolutions of 2014.[1] Career-related ambitions follow a similar pattern with popular resolutions being get a promotion/new…
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Want to Boost Productivity? Have Employees Read a Book!

Would you like to boost employee confidence? Improve empathy? How about encouraging curiosity and critical thinking across all levels of your organization? What if, in doing so, you could also foster a new sense of community and engagement? Now, imagine if I told you all you needed to do was to have them read books…
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Six Word Selfie

Selfies. Even the word can come off as self-centered. Barely discernable landmarks, oblivious celebrities and current events blur behind odd faces, cocked heads and flashy grins. The word was, for better or worse, added to our lexicon this year, though it’s not always well understood (John Oliver’s Last Week Tonight featured an entire segment called…
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Seven Lessons from Fiction

You can read my mind. It’s true.  Watch: Imagine a desk, cluttered, lit by the hazy glow of a computer monitor and an overhead fluorescent fixture. A slate gray phone barely peeks out from beneath a cascade of file folders and papers. On top of the precarious stack sits a bulky white binder adorned only…
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Simple and Foolproof Customer Service Employee Engagement Analysis

Simple and Foolproof Customer Service Employee Engagement Analysis thumbnail

Employee engagement is a big-time buzzword right now.  Statistics show how important it is for employees to be engaged. They also show how much productivity, profitability and customer satisfaction boom when engagement is high and bust when it’s low. Experts, surveys, calculators and apps in hand, are ready to tell the story of how engaged…
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Six Steps to Pumping Up Your Customer Service Team

Customers. Depending on the kind of day you’re having, that word can either bring a smile to your face and a song to your lips or send you scuttling under your desk to whimper and rock back and forth muttering incoherently about someone named “Angry Edith” and her profane cockatoo, Roosevelt, who shrieks Samuel L….
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Three Ways Technology Boosts Customer Satisfaction

There’s a tendency to think of customer service as a people-centric service – and rightly so. Our customers are people, and customers like human interaction. Customers even often prefer in-person or over-the phone conversations with a real person to resolve customer service issues1. That does not mean, though, that technology can’t facilitate those interactions or…
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Feed Your Brain, Increase Your Opportunities

There’s an old myth that seems impossible to kill – that we only use ten percent of our brains. Popular culture perpetuates this misunderstanding. The new film, Lucy, featuring Scarlett Johansson as a woman who, through scientific accident, harnesses her brain’s full capacity, is the latest portrayal of the mind’s awesome powers. The adage goes…
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The Forgotten (or Missing) Element to Achieving Goals

Is it just me or does it seem like everyone talks about setting goals, yet only a handful seem to accomplish their goals?  I’ve learned about setting goals since elementary school, so I’m pretty good at writing my goals, but only after employing techniques that helped me accomplish my goals did I begin to see…
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