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Professional Telephone Skills

Project a polished image that exudes competence and confidence.

Webinar Package - Event & CD-ROM - Combo Offer! (Save $49)
Item # TPC01307PK

 US $149.00


Webinar - Oct 18, 2016 1:00 PM Central
Item # TPC01307WC

 US $99.00


Webinar CD-ROM * - Recording from event on 10/18/2016
Item # TPC01307DR

 US $99.00


Webinar CD-ROM * - Recording from event on 06/14/2016
Item # TPC01206DR

 US $99.00


* When selecting a recording of an upcoming event, the CD will be available approximately 3 weeks after event is held.

As someone who utilizes the telephone as a primary source of business transactions, you are on the front lines, in the most important position within your organization. Your phone behavior can dictate what your customers think of your company. Your challenge is to be an effective representative of your organization. Could our telephone skills training help you?

As the first line of defense, your telephone skills can make or break your company. Attend this one-hour webinar to improve your telephone skills.

What You'll Learn

  • How to make a good impression, say "no" in a positive manner and other telephone courtesy rules
  • The H.E.A.T. method for call management – Hear, Empathize, Acknowledge, Take Control
  • Conversational techniques to build customer service
  • How to deal with difficult callers using effective words and phrases to keep their cool and yours
  • How to leave a professional voice message
  • And much more!

Who Will Benefit

Sales professionals, receptionists, secretaries, customer service professionals and anyone who communicates with customers over the telephone will benefit from this webinar.

As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, choose a different product, or receive a full refund — hassle free!

1 - Hour Webinar -
Available Immediately!

Professional Telephone Skills Training

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