The receptionist is the first, and sometimes only, person guests will meet. Because of this, the tasks
required of a receptionist are plentiful and require a great deal of skill. Successful receptionists must be both an excellent
communicator and a strong administrator and must also be able to comfortably interact with individuals representing all professional
levels. This front desk training course can help you and your organization today!
In this one-hour secretary training audio conference, we'll talk about the challenging role of the
receptionist position and how to keep your organization running smoothly from the front desk through this training course. Casual
observers might think the receptionist only answers the phone, but that couldn't be further from the truth!
Your role at the front desk encompasses many tasks. Be sure you put your best foot
forward as the face of your organization by attending this audio conference. You and your organization will benefit from this receptionist training program.
What You'll Learn
- Creating a lasting first impression
- Customer service and listening skills, including dealing with difficult people
- Telephone communication skills, email etiquette and building rapport through body language
- Handling multiple priorities
- Stress management techniques
- And much more!
Who Will Benefit
Anyone in a front-line role dealing with customers and visitors will benefit from this training.