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Effective Telephone Communication Skills for Receptionists

Build a better foundation for a great customer experience.

Webinar Package - Event & CD-ROM - Combo Offer! (Save $49)
Item # RTS01205PK

 US $149.00


Webinar - Nov 17, 2016 1:00 PM Central
Item # RTS01205WC

 US $99.00


Webinar CD-ROM * - Recording from event on 11/17/2016
Item # RTS01205DR

 US $99.00


Webinar CD-ROM * - Recorded from event on 3/22/2016
Item # RTS01104DR

 US $199.00


* When selecting a recording of an upcoming event, the CD will be available approximately 3 weeks after event is held.

The foundation for great customer service is a customer's first impression when they call your organization. In many businesses, that first contact is with the receptionist. It is their role to make the first impression and shape the interactions a customer will have over time with your organization. Simply put, presenting a professional image during that first call is essential. Making customers feel well informed and appreciated on their first contact is the key to success.

Put your best foot forward and learn the most effective ways to conduct yourself over the phone. Purchase this webinar today to learn the tips, tricks and techniques to make the best first impression and keep customers happy.

What You'll Learn

  • How to make the best possible first impression
  • Ways to convey the right message and the right attitude
  • Listening skills to make your customers feel listened to and respected
  • Conveying a professional image on the telephone
  • How to handle difficult callers
  • And much more!

Who Will Benefit

This course is designed for receptionists, secretaries, customer service representatives and anybody who wants to learn effective telephone skills for every situation.

As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, choose a different product, or receive a full refund — hassle free!

1 - Hour Webinar -
Available Immediately!

Effective Telephone Communication Skills & Etiquette For Receptionists

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