Collecting monies owed to your organization can be a big exercise in frustration
if you're not familiar with strategies that get results and keep you legally compliant with government
guidelines. You will learn information and techniques in this debt collection training to help you collect debts more quickly and efficiently.
The Fair Debt Collection Practices Act (FDCPA) was
established to protect consumers from unfair treatment at the hands of debt collectors. Failure to comply with any
part of the Act's strict guidelines and requirements can result in sizeable fines, penalties, and judgments. Therefore, it is critical that you become familiar with the FDCPA's regulations to avoid legal action being taken
against you and your organization.
Not only do you need to understand and abide by
collections law, you need to know the strategies and techniques that will help you easily and effectively contact
and deal with debtors. Let our workshop help you! From account categorization and prioritization, to resource allocation and contacting
procedures, what you learn here will help your organization develop, implement, and follow a formal process for
handling all collections.
This power-packed 1-hour course will help you uncover specific
techniques and strategies for developing a formal debt collection process that will save you time and effort in
contacting debtors and managing delinquent accounts.
If asked, could you confidently:
- Identify factors that help you determine a debtor's repayment potential
- Prioritize your collection strategy using amounts owed, days late, and repayment potential
- Utilize tools that will help foster positive relationships with those from whom you're trying to
- Define collections harassment or abuse and ensure that your organization does not engage in any
practices defined as such
- Choose the right options for legally locating debtors and applying greater pressure on them
- Handle angry and offended debtors when discussing financial situations
Almost 74 percent of receivables that are three months
delinquent are paid. However, after six months, that percentage drops nearly 20 points. It's extremely important that, as a collections specialist or A/R professional, you are promptly and legally contacting debtors and using the
appropriate tactics for getting the money owed to you.
With the skills, strategies, and tools provided in this
program, you'll find that collecting money is faster, easier, and less stressful than you ever thought
Along with your audio conference, you will also receive a
link via email to print out copies of the conference workbook, which includes the essentials of the program, and an
appendix filled with information on when, where, and how to contact debtors. As informative as it is comprehensive,
this handbook will serve as a valuable resource for you to refer to when you're unsure about the do's and don'ts of
Sign up today, and get great training you can use to
swiftly and safely collect debts owed to you. In just a one hour class, gain the insights you need to get a handle on
managing delinquent accounts, contacting debtors, and complying with FDCPA regulations — and start collecting the
monies owed you today!
What You'll Learn
- Identifying the essential elements of effective credit policies — and use them to evaluate the policies in place at your organization
- Ranking accounts to help you prioritize and determine an effective and appropriate contact strategy
- Gathering all information necessary to start building positive relationships with debtors upon first contact
- Motivating even slow pays, large accounts, and big clients by using benefits rather than consequences
- Addressing debtors' responses and reasons for nonpayment with positive and productive conversation
- Remaining calm and cool when customers get hot
- Negotiating verbal agreements with debtors that will keep repayment on track and on schedule
- And more!
Who Will Benefit
Professionals in collections, accounting, finance, customer service, credit, sales, accounts receivable, and operations, as well as managers, supervisors, vice presidents, and small business owners will gain invaluable information concerning debt collection and legal compliance for your organization.