How to Deliver Effective Online Customer Support Communicate positively and professionally 1-Hour CareerTrack Webinar — February 27, 2012! Online chat is one of the most popular methods of communication among customer service providers. Unlike telephone calls where you can gauge your response based on tone of voice, online chat requires an ability to think quickly and solve customer problems without the benefit of a direct conversation. Online chat continues to grow as a customer service delivery method. There is a big difference, though, between chat and other communication methods. This webinar gives you the skills you need to communicate both positively and professionally. As a customer service professional, you are on the front lines, representing your organization as the face of the company in the eyes of your customers. Do you have the tools you need to succeed? In this one-hour webinar, you'll learn: Key factors for successful online chat How to keep the conversation flowing Scripted and hot key responses Ways to avoid online mistakes that can cost your company customers Business writing skills And much more! Who will benefit? This webinar is designed for customer service professionals who communicate with customers using online chat. Don't lose another customer due to poor online customer support. Sign up today to learn the ins and outs of online interaction with customers and watch as your customer satisfaction goes through the roof!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, choose a different product, or receive a full refund — hassle free!

Webinar Start Time: 2 pm Eastern 1 pm Central 12 pm Mountain 11 am Pacific 10 am Alaskan 9 am Hawaiian How does a Webinar work? You will receive a confirmation email 2 days prior to the event containing instructions for connecting to your Webinar and downloading the accompanying note-taking guide. A reminder notice will be sent the morning of the Webinar. To verify your registration, you will need to enter the Meeting Room and Access Code found in your confirmation and reminder emails. Use the URL and connection information provided in your reminder emails to access the online portion of the Webinar. You may listen to the audio portion using your computer speakers or by calling the event phone number provided in your reminder emails. Your registration allows you one web and audio connection for unlimited participants. That's it … sit back and enjoy the Webinar! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Webinar Registration Information & Enrollment Your email address is required at registration. Your confirmation code will be emailed to you along with the toll-free number, Webinar URL, and note-taking guide. An order acknowledgement will be sent within 24 hours of registration. This message will include an email address that you may use to submit questions prior to the event. A CD-ROM is made available of each Webinar. You may choose to purchase the CD-ROM with the Webinar, or separately. See ordering information below. The CD-ROM will be available for shipment approximately 3 weeks after the Webinar. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the Webinar. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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Ordering:

Type	Product	Code	Item Price
Webinar Package - Event & CD-ROM	Combo Offer (Save $150)	COC00201PK	US $248.00	Buy Now	Save to Wish List
Webinar	Event Only	COC00201WC	US $199.00	Buy Now	Save to Wish List
Webinar CD-ROM	Recording from event on 8/20/12	COC00201DR	US $199.00	Buy Now	Save to Wish List