Bad E-mail Habits: What Message Are You Sending? Eliminate embarrassing mistakes that damage your organization's credibility 1-Hour CareerTrack Webinar — January 23, 2012! Each time you click "send," the e-mail being delivered says a lot about you and your organization. Are you practicing appropriate e-mail etiquette, or are your e-mails conveying messages that are hurting your reputation and credibility? Over the past decade, technology has become increasingly prevalent in our day-to-day lives, but how many of us have ever learned appropriate techniques for online business communication? Very few online users have been provided any formal training, basic guidance, or education on proper practices for online business activities, including e-mail etiquette. More and more businesses are discovering the importance of establishing specific corporate guidelines regarding e-mail practices. There is an assumed informality surrounding e-mail usage, but e-mail is no different than any other form of business communication. Your contacts form opinions about you and your business based on your e-mail communications and how you use technology. Improper e-mail usage can give someone the perception that you lack education, have limited experience with technology, or lack credibility. Mastering your e-mail skills can go a long way toward forging the most professional image you can with potential clients, existing customers, and anyone else you communicate with via e-mail. Are you confident that you can do all of the following? Make sure your e-mails are being opened — and responded to promptly Use "To," "Cc," "Bcc," and "Reply to All" properly — and avoid being perceived as annoying or lazy! Avoid alienating business contacts by taking appropriate care in sending attachments Know when to start a new e-mail instead of replying to an old one Save time by efficiently responding to e-mail Forge strong work relationships and better overall communication with colleagues, bosses, contractors, vendors, and others through proper e-mail habits If you're unsure about even one of these objectives, you need to attend this program to be sure you are communicating just what you're intending. This powerful 1-hour audio conference is a worthwhile investment that can help you, your team, and your entire organization eliminate embarrassing and potentially costly, damaging mistakes from your business e-mail communications. Who will benefit? Managers and supervisors, customer service representatives, sales and marketing professionals, administrative staff — anyone and everyone who frequently uses e-mail in the course of doing business! Bad E-mail Habits: What Message Are You Sending? will teach you how to use technology properly to make the best impression you can with potential clients and other business contacts. In just one hour, you'll learn: 8 irrefutable truths of effective e-mails 2 sure-fire ways to ensure your e-mails are never read (or taken seriously), and 11 documents and files that never belong on office e-mail How busy professionals really feel about jokes, quotes, and other e-clutter How to decide the most effective format for your communication — body of e-mail, attachment, or hard copy Cyberspace confidentiality and security — up-to-date approaches and solutions to managing your messages What to keep, what to delete, and how to effectively file for future reference Steps for eliminating excessive e-mail in the office Easy e-mail shortcuts that will save time and increase reader response And more! Don't spend another day sending e-mail that can put off, offend, and even alienate those with whom you do business. Get the great training you need to ensure you are communicating exactly what you intend and getting the responses you desire. Enroll in this 1-hour Webinar today, and become a more refined and effective e-mail user immediately!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, choose a different product, or receive a full refund — hassle free!

Webinar Start Time: 3 pm Eastern 2 pm Central 1 pm Mountain 12 pm Pacific 11 am Alaskan 10 am Hawaiian How does a Webinar work? You will receive a confirmation e-mail 2 days prior to the event containing instructions for connecting to your Webinar and downloading the accompanying note-taking guide. A reminder notice will be sent the morning of the Webinar. To verify your registration, you will need to enter the Meeting Room and Access Code found in your confirmation and reminder e-mails. Use the URL and connection information provided in your reminder e-mails to access the online portion of the Webinar. You may listen to the audio portion using your computer speakers or by calling the event phone number provided in your reminder e-mails. Your registration allows you one web and audio connection for unlimited participants. That's it … sit back and enjoy the Webinar! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Webinar Registration Information & Enrollment Your e-mail address is required at registration. Your confirmation code will be e-mailed to you along with the toll-free number, Webinar URL, and note-taking guide. An order acknowledgement will be sent within 24 hours of registration. This message will include an e-mail address that you may use to submit questions prior to the event. A CD-ROM is made available of each Webinar. You may choose to purchase the CD-ROM with the Webinar, or separately. See ordering information below. The CD-ROM will be available for shipment approximately 3 weeks after the Webinar. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the Webinar. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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