Criticism & Discipline Skills for Managers and Supervisors
Learn proven ways to bring about positive change in people with employee discipline training — without incurring resentment, making enemies or destroying relationships
1-Day Seminar - US $199.00; For groups of 5 or more, 189.00
Straightforward solutions to your employee discipline problems
These days you just can't afford employees who drag down morale, destroy productivity, and distract you
from important projects. Here's a proven system for dealing with difficult employees once and for all.
At this workshop, you'll learn how to …
Approach an employee about the problem behavior … in a way that minimizes accusations, hostility,
and defensiveness
Create an improvement plan … and get your employee to commit to it
Coach the employee … so there's no chance of misunderstanding
Document the process … to encourage steady progress
Discipline, reassign, or dismiss the person if the problem doesn't improve … and
handle it all fairly
With the skills you will gain at this employee discipline training course, you'll get your difficult employees to pull their own
weight. You'll eliminate "weak links" — and reveal a fully functioning team.
Recognize these difficult employees?
The "bad attitudes."
They complain constantly,
and their dismal outlook is poisoning the rest of your team.
Often, they have the skills to do their work well, but they fall
short when it comes to enthusiasm, energy, and commitment.
The unskilled.
They just don't have the
skills they need. Maybe their jobs have outgrown them. Maybe they
never had the skills, and it's becoming more and more apparent. Or
perhaps they simply lack good judgment.
The misdirected.
These employees aren't really difficult
at all. They work hard and demonstrate their commitment. Unfortunately,
they're confused about what you expect, or they've gotten distracted from
their goals. They'll be happy to perform if you can help them find the way.
Attend this powerful one-day seminar and learn how to discipline employees who …
Have a bad attitude
Are chronically tardy
Miss work often
Refuse to take responsibility
Challenge your authority
Get derailed by personal problems
With this program you'll learn how to distinguish the types of problem employees. You'll learn the hidden causes behind
difficult behavior, and you'll find out how to deal with each employee carefully and compassionately.
And best of all, you'll learn how to correct the problem with …
Clear standards
Realistic action plans
Progressive discipline
Turn your "lost causes" into solid contributors through this class
All managers have to deal with difficult employees at some point. This seminar is an ideal way for
you and your colleagues to get important training in performance management all at once. After this
seminar, you and the rest of your management team will speak the same language. You'll support each
other in creating action plans, managing difficult employees, and applying progressive discipline.
Read Seminar Agenda
Criticism & Discipline Skills for Managers and Supervisors —
Seminar Overview
Guidelines for documenting the disciplinary process:
When to start
What to include
How to be consistent with company policy and employee agreements
When and how to use a witness
The right questions to ask
When all else fails: how to talk with employees who are not improving and help them feel better about
moving on
How to avoid grievances, and the best ways to handle them if they do arise
High praise from past participants:
"I took over a staff riddled with problems. While I have been able to turn around nine of 11 people,
this seminar was dead on-target for the other two."
– S. L. Dickinson, Support Staff Supervisor, Mental Health Services West
"This seminar is the first I've attended in ages that talked about solutions to problems."
– Linda Cole, Leader, Allstate Insurance Company
"I would recommend this seminar for all supervisors and managers."
– Lisa L. McKay, Program Director, Homer Perkins Center
Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
This course qualifies for 6 Intermediate Communication CPE credits. Already attended this course? You can obtain a certificate documenting your CPE credits by visiting our certificate page. Certificates will be available 10 days after your event has ended. You can find more information on CPE credits, including a complete list of eligible courses, in our FAQs.
To find out more about Criticism & Discipline Skills for Managers and Supervisors, contact our customer service department at customerservice@pryor.com or by phone at (800) 780-8476.
Have a group of 15 or more? Try Private Team Training! Bring this topic — or any of our 200+ topics — to your location with customized On-Site Training.
Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: 
4 Audio CDs