When
no doesn't mean no: what's the real objection?
How to
get responses to your voice mails and e-mails
How to
turn one-time buyers into lifetime customers
Tips
for developing a sixth sense about what your client is really
saying
How —
and why — to keep your enthusiasm and energy level
high
Your
preferred selling style, and how to maximize its
potential
Active
listening that uncovers your customer's true needs
Your
nonverbal messages — what your appearance, manner, and posture
tell clients
How to
quickly separate the "tire kickers" from the "true
buyers"
5
critical
factors that can help you identify clients' needs
Ways
to overcome your discomfort about discussing
money
Strategies
for getting the customer to call you
How to
determine a customer's communication style
What
to do after the sale to capture more business
The
second most important thing your customers can give you
Your
all-important personal introduction — make it a "door
opener"