Train your staff to rise to a new level of service excellence
Today, keynote speakers are all focusing on the importance of customer service and satisfaction as
the critical components of a successful business. Tom Peters, author of In Search of Excellence,
calls it the "competitive edge."
Developed and presented by customer service experts, this seminar teaches ways to work easily with others
and create a more pleasant environment. We've drawn from what is working in companies all across America.
In this workshop, you'll learn ways to communicate keeping your composure under stress, and much more.
This customer service training will help you train yourself, your staff, and your organization not only to
head off problems, but also to rise to a level of service excellence.
Learn how to …
- Increase the return on your customer service dollars.
- Make your customers feel important and appreciated.
- Reduce stress and turnover in customer service jobs.
- Become a master in the art of listening.
- Say "no" and be firm without antagonism.
Set aside just one day for this informative course, and you can learn how to turn every customer into an ally, outservice
your competitors, eliminate negative situations, and overcome stress and burnout!
Who should attend?
Customer service representatives, sales professionals, sales and customer service supervisors and managers,
marketing professionals and managers, front line workers anyone and everyone who comes into
contact with customers!
Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
This course qualifies for 6 Basic Marketing CPE credits. Already attended this course? You can obtain a certificate documenting your CPE credits by visiting our certificate page. Certificates will be available 10 days after your event has ended. You can find more information on CPE credits, including a complete list of eligible courses, in our FAQs.
To find out more about How to Deliver Exceptional Customer Service, contact our customer service department at firstname.lastname@example.org or by phone at (800) 780-8476.