How to Manage Conflict and Confrontation

Be honest. Has uncontrolled anger, excessive conflict, or unchecked emotion cost you too much? Has the price been overwhelming anxiety and stress? Poor productivity? Lack of cooperation and teamwork in the workplace? Tension at home? A stalled career? Loss of self-respect? If you have the courage to admit that the cost has been too high, we have the life-changing answers for you.

This powerful conflict management training presents an exciting, innovative, solution-driven approach to the inevitable conflicts that arise at work and at home. You'll discover practical, proven alternatives you can use in the most difficult, frustrating situations.

Conflict, strife, and opposing points of view are part of the workplace and part of life — you can't change that. But you can learn to be better at managing conflict when it does occur. After this dynamic, transforming seminar, you'll experience an incredible, positive change in yourself (and everyone around you will notice it, too)!

Enroll today, and learn to be the master of your own emotions and the calm in the center of the storm.

You'll discover …

How to Manage Conflict and Confrontation — Seminar Overview

Assessing Your Attitudes
Managing Your Own Anger and Emotions
Responding to Negativity in Others
Learning Conflict Management Skills
Communicating Through Conflict
Building Positive Relationships

Assessing Your Attitudes

Is repressing your anger unhealthy? Not necessarily! And, we'll dispel 3 other common assumptions you may have about anger
Stress and anger: Identify and eliminate your own deadly "triggers"
No one makes you feel … you choose how you feel. Step by step, how to choose the most positive, productive emotions

Managing Your Own Anger and Emotions

Placing blame: how this common, destructive habit can lead you to anger
How to admit your anger, without losing your composure! The constructive, professional way to say "I'm mad!"
"Channeling" the force: how to convert anger and negative emotion into motivation, direction, and enlightenment
Desensitization strategies: the key to controlling your emotions, instead of letting them control you!

Responding to Negativity in Others

The very first thing you should do when someone "blows up"
Managing the antagonist — how to keep others from picking fights with you
How to respond to "put-downs" — you'll keep your self-esteem intact without making the situation worse

Back to Seminar Overview

Learning Conflict Management Skills

Exposing the root of a conflict: 5 conflict categories that help you understand what's really bugging you or others
3 situations in which you should avoid a confrontation at all costs
2 techniques to help you turn off the tears (and what to do when you absolutely can't!)
2 subtle signals that unspoken issues are the real cause of a conflict

Communicating Through Conflict

5 easy tools to cut through anxiety and tension and get your point across calmly and rationally
How to follow up a confrontational situation (this effective strategy virtually guarantees no lingering resentments!)
How to tell the difference between a "put-down" and constructive criticism
A course for compromise: how to know when you should "settle for less"

Building Positive Relationships

3 vital ingredients for rewarding, successful relationships
Having fantasies of retaliation? Find out why this hurts you and how to clear yourself of resentment and buried anger
Beyond the office: Learn how to prevent anger and confrontation from ruining relationships with your spouse, family, and friends

Back to Seminar Overview

To find out more about How to Manage Conflict and Confrontation, contact our customer service department at customerservice@pryor.com or by phone at (800) 780-8476.