Do you know how to work with difficult people? How many of these personalities do
- The Know-It-Alls
They're arrogant and usually have an opinion on every issue. When they're wrong,
they get defensive.
- The Passives
These people never offer ideas or let you know where they stand.
- The Dictators
They bully and intimidate. They're constantly demanding and brutally critical.
- The Gripers
Is anything ever right with them? They prefer complaining to finding solutions.
- The "Yes" People
They agree to any commitment, yet rarely deliver. You can't trust them to follow
- The "No" People
They are quick to point out why something won't work. Worse, they're inflexible.
Of course you recognize them. They're the people you work with, sell to, depend
on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult
Concrete techniques for dealing with difficult people in the workplace and at home
Never again fall victim to those who love to make life miserable for the rest of
us. This training gives you concrete techniques for dealing with difficult people
in the workplace and at home. It provides specific strategies for getting adversaries
to cooperate … bullies to back off … wallflowers to open up …
chronic complainers to quiet down. Knowing how to deal with difficult people at
work will allow you to approach your job with more enjoyment and your coworkers
with greater confidence. Cooperation, collaboration, and compromise will improve
and that makes for a more productive and efficient workplace for everyone.
How this program is structured …
It's structured for maximum learning. You'll experience a carefully designed combination
- Informative presentation
Your trainer is skilled at sharing information in a way that's engaging. Just sit
back and take it all in.
- Practice exercises
You'll do some of these alone, and others with groups or a partner. Don't worry
no one will be singled out or embarrassed.
- Group discussion
Get your questions answered. Share your point of view. These are some of the most
stimulating segments of the program.
"… lots of practical info! I'm excited about developing my plan of action,
and will look at my coworkers in a different, more open-minded and caring way."
Denise Weaver, senior benefits specialist
Pryor Seminars and CareerTrack are registered with the National Association of State
Boards of Accountancy (NASBA) as a sponsor of continuing professional education
on the National Registry of CPE Sponsors. State boards of accountancy have final
authority on the acceptance of individual courses for CPE credit. Complaints regarding
registered sponsors may be submitted to the National Registry of CPE Sponsors through
its website: www.learningmarket.org.
This course qualifies for 6 Basic Communication CPE credits. Already attended this
course? You can obtain a certificate documenting your CPE credits by visiting our
certificate page. Certificates
will be available 10 days after your event has ended. You can find more information
on CPE credits, including a complete list of eligible courses, in our
To find out more about Dealing with Difficult People, contact our customer
service department at firstname.lastname@example.org
or by phone at (800) 780-8476.