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Seminars
TeleCare: How to Provide Exceptional Customer Service Over the Phone
Learn the "red carpet" telephone techniques that impress customers and build business fast
Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help -- even if it means going out of their way?
Studies show that satisfied customers will boast about their positive experiences to four or five other people. But dissatisfied callers typically will let up to a dozen others know about their negative experiences. TeleCare gives you numerous skills, strategies and techniques your phone service people can use to increase customer loyalty ... make sales ... win customers ... and soothe tempers.
PROGRAM HIGHLIGHTS
How to gather information from your customers -- without making them feel interrogated 6 ways to adjust your attitude and put negative circumstances into proper perspective Dealing with ESL (English as a second language) callers and those with cultural differences A 4-step process for gently confronting and calming an out-of-control customer
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TeleCare: How to Provide Exceptional Customer Service Over the Phone (28.8 kbps)
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Check-out these Best-Selling Products and Seminars:
- Audio/Video - Pleasing Your Hard-To-Please Customers
- Audio/Video/CD-Rom - Professional Telephone Skills
- Seminar - How to Excel at the Front Desk
Ordering:
Type Product Code Item
PriceDigital Audio Digital audio (4 hrs. 13 min.) Includes: downloadable workbook DA1091 US $19.95 Buy Now Save to Wish List
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