Pleasing Your Hard-to-Please Customers How to serve their needs — and save your sanity Satisfying hard-to-please customers can be a frustrating challenge. Even your best people might not have the skills, experience, or attitude to handle a really difficult customer or client. And these days, you can't afford to lose even a single difficult customer. In Pleasing Your Hard-to-Please Customers, you'll learn everything you need to gracefully take charge of difficult or uncomfortable situations. You'll discover new ways to quickly connect with all types of customers and develop strategies that will lead them to a positive resolution. Using these skills and insights you'll learn to: Calm irate customers so they'll listen Recognize the 8 types of problem customers Put your most challenging customers into proper perspective Move a customer from the "talking" stage to the "buying" mode Get an angry customer to work with you to find a common solution to the problem When you gain the skills to recognize problem people and meet their needs, you're on your way to finding common ground, solving problems, and pleasing your toughest customers.

Professional Telephone Skills 2 DVDs

Type	Product	Code	Item Price
Video Kit	3-volume video set & workbook	20781	US $199.95	Buy Now	Save to Wish List
Digital Audio	Digital audio & downloadable workbook	DA1074	US $19.95	Buy Now	Save to Wish List
Guide	Video facilitator's guide & workbook	30144	US $149.95	Buy Now	Save to Wish List