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How to Supervise People

A powerful seminar that will propel your experienced and newly minted supervisors to achieve gold medal performance levels.


Managing people in today's business environment is perceived as a genuine art. Supervisory styles need to be in sync with what today's work force really wants and needs.

In addition to managing a department, today's supervisors must be qualified to communicate corporate directives, coach subordinates to be self-confident and effective members of the team, and pave the way for change.

    If you want to slash employee turnover costs,
    If you want your supervisors to know how to supervise former peers and friends without losing respect,
    If you want your supervisors to originate project plans and set goals that the staff will buy into,
— this six-hour seminar will provide the skills needed to manage people, time, projects, and tasks successfully. Whether new or experienced, supervisors will learn a myriad of success tips to achieve peak performance.

Who will benefit?

Supervisors at all levels, including those individuals aspiring to enter management.

How we present this material: Your certified trainer will tailor this one-day seminar for supervisors to assist your organization in developing quality, superior leaders. Group activities, workbook exercises, and team discussion, are all part of the menu for the day. The trainer's expertise will transcend all experience levels.

Key learning points —

    Overcome early problems of leadership
    Create goals and achieve them with a plan
    Ignite interest and concern in subordinates
    Build confidence in the team
    Understand personality behavior as related to work behavior
    Keep top performers at their maximum level without burning out
    Encourage subordinates to adapt to change in the workplace
As a result of this seminar —
    Supervisors will lead more effectively and clear communication will thrive.
    Subordinates will be counseled and effectively disciplined where required
    Budgets will be monitored and tasks will be completed on time, increasing productivity and profitability.

Program Agenda

The First Priority

    Overcoming the early problems of leadership
    Recognizing the pushes and pulls of reality
    How to supervise friends and former peers
    Strategies for supervising both older/more experienced employees and younger/less experienced employees
    The 5 most common supervisory traps — how to steer clear!
    How to hold employees accountable
The Method
    Getting the work out — improving results through practical work planning
    How to use the SMART system to set goals and measure results
    The many benefits of brainstorming
    4 effective steps for clear-cut instruction
    Practical surefire ways to know you'll be understood
    Active listening — key to solving problems, and building commitments
    Making job assignments — guidelines for no-nonsense delegation
    Ways to assist subordinates with their professional growth
The Means
    How to choose the right leadership style for a specific situation
    Recognizing the unique personality behaviors on your team
    How to integrate the strengths and weaknesses of the different personality types
    Motivating subordinates — 6 practical motivational techniques
    Building a positive work environment
    How to apply critical observation skills
    How to set attainable performance levels and determine suitable rewards
    Using the SSIP Praise Model to spark interest
    Setting expectations and the Pygmalion effect
    Dealing with negative attitudes — 4 fixes for chronic complainers
When Problems Occur
    Assessing performance and taking action
    Guidelines for pinpointing problems
    8 characteristics of effective feedback
    Essentials of an effective, positive discipline process
    How-to's for face-to-face decisions.


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