Do your support professionals frequently act as managers — of teams, projects, or departments? Are they struggling to make decisions ... manage projects ... manage people ... without having learned the skills they need?

If so, this is their seminar! In it we address the very real problems "exceptional assistants" face when they need (but don't have) the skills of a manager to survive and thrive in today's fast-paced business environment.

	Get people on their side with powerful communication techniques that really work!
	Manage work of others, even if they're not in a position of authority.
	Watch problems dissolve and roadblocks fall away through use of time-tested management skills.
	Overcome the inevitable conflicts that get in the way of getting things done!
	Find out how to lead people — and win their ongoing respect and support.

Who will benefit:

Your secretaries, administrative assistants and other support professionals who want to learn the techniques only managers have been taught — to motivate, manage people and projects, and negotiate — to succeed in their positions, not merely survive.

What is the presentation format:

Key learning points:

	Learn how to avoid the political traps and pitfalls in their organization.
	How to communicate their opinions and ideas to managers above them — effectively!
	Use tested techniqes for smooth interactions with everyone — even the difficult ones!
	Use a total system for managing an unmanageable workload — one that really works!
	Overcome resistance and apathy in others, and earn their trust, support, and confidence.
	A two-pronged strategy for working with a too-busy boss.
	Clever techniques to manage change, instead of letting change manage them!

As a result of this training :

Your support professionals will gain the skills and confidence to make decisions, solve problems, smoothly and professionally, even when their bosses are not in the office. They'll feel assured of their skills in both people and project management!

Program Overview

The Assistant as Manager

	Why your role is changing, and why more is expected from you
	Assessing your readiness for added responsibility
	How to devise a short- and long-term strategy with your manager to take more responsibility

Planning & Scheduling

	How to stay one step ahead — you'll get things done before you're asked, and avoid stressful crisis situations
	Too busy to prepare plans? Learn how more planning reaps huge time savings!
	10 essential items in every good plan

Negotiating

	How to identify negotiating situations — everyone faces them continually!
	8 different types of power — you have much more than you may think!
	What win-win negotiating really means and how to achieve it consistently

Managing Change

	3 important reasons why flexibility and willingness to change are imperative
	Smart measures that help you get things done in the face of shifting priorities
	Restructuring and organization change: 6 steps to a smooth transition

Back to the "Corporate Seminars" Index
Contact us and bring this Seminar to your organization