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How to Become
a Great Communicator
A powerful seminar for every
communicator looking to climb the ladder of success
If you want to become a more effective
communicator,
If you want to enjoy outstanding working
relationships with everyone, every day, and become a people
master,
If you want to increase the level of mutual
support between employees and managers,
... then this excellent seminar is the mechanism
that will produce visible results!
Because business dictates that we must work with a wide variety of people,
we need to excel at interpersonal communication in order to succeed. The
day-to-day operation of any business necessitates our interaction with
others. The initial contact by telephone, letter, or brochure with a prospective
customer or client will either go forward or come to an immediate halt.
Negotiation and the close of a sale depend significantly on how we read
people and communicate with them. It is exhilarating, and it is the pinnacle
of success when business continues to escalate because of smooth, productive
discussions, meetings, and other communications. It is, however, also
very noticeable and detrimental when there is a breakdown in communication.
Employee morale diminishes as customers prepare to flee what they perceive
as the proverbial sinking ship. If we are not only to stay afloat, but
sail smoothly into the global market-we need to continue to enhance our
communication skills. The nearest competitor has already figured that
out.
Who will benefit:
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Receptionists
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Secretaries |
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Customer Service
Representatives |
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Sales and Marketing
Staff |
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Supervisors
and Managers |
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Directors |
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Executive management |
What is the presentation format:
Your certified trainer will tailor this one-day interactive seminar
to meet your organization's specific needs and objectives. In addition
to using overhead slides, attendees will participate in discussion and
group activities. Exercises in the workbook will provide additional reinforcement,
validate the need for developing this skill, and act as a resource after
the seminar. Questions are encouraged and welcomed.
Key learning points:
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Use an easy
assessment to pinpoint anyone's "personality type" |
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Develop strategies
for what to do about people and situations you cannot change |
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Control conversations
by "listening" |
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Employ the
"power of remembering names" |
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Activate 7
approaches to avoid at all costs when faced with complaints |
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Say "no" and
preserve good relationships |
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React to a
perceived personal attack appropriately and without losing self-esteem |
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Admit mistakes
without losing respect |
As a result of this training:
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Communication
will be easy, smooth, and enjoyable |
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Business will
be more likely to increase |
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Staff will
be more open to business-related exchanges |
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Employees will
smile |
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Productivity
will increase |
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Customers will
be pleased |
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Opportunities
for repeat business will rise |
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Morale and
esteem will soar |
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Contact
us and bring this Seminar to your organization
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