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High-Impact
Communication Skills
Nearly all work involves interaction with others and communication of some sort.
Clear, persuasive communication between individuals, within teams,
among departments is a vital part of any successful
organization. Developed specifically to meet the needs of today's
business professional, this training offers valuable insights to professionals
for enhancing their communication styles while earning the respect
and cooperation of others. As a result of this training, participants will
have the confidence to voice their ideas and suggestions ...
be better able to represent the team, department, or organization
during external or internal functions ... complete
projects quickly, with fewer hassles and less stress. Your entire
organization will operate more seamlessly, as people put their new
communication skills and strategies into action.
This course
provides hard-skills training in how to:
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Use
the techniques of influence and persuasion to build productive
and rewarding relationships with all kinds of people |
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Control
your emotions and stay composed and effective while under pressure |
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Overcome
fears of public speaking, and voice your thoughts and opinions
readily |
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Handle
high-stakes situations, mistakes, and crises with confidence |
As a result, people
will talk to each other more, and about each other less.
They'll be more willing to collaborate and work together as a team when
communication is clear and direct.
Who will benefit most:
Any person, regardless
of title, responsibilities, or length of service, will see an increase
in their communication skills after this training.
How we present this material ...
An on-site setting
provides the perfect forum for true learning to take place. Instructor-led
discussions, group exercises, and hands-on practice help drive home key
strategies and skills. Plus, participants will get their questions answered
on the spot, receive "real-time" coaching, and benefit from the synergy
of learning with co-workers.
Key learning points ...
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How
to identify and eliminate words, gestures, and speech patterns
that rob you of power |
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How
to use communication techniques that result in predictable, positive
responses from people |
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Specific
listening skills to help you tune in to what people are really
saying |
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How
to get people to like, respect, and support you |
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How to perform confidently in tough
situations
including negotiations,
conflicts, important meetings, and crises |
Performance improvements you can expect ...
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You'll
see less backbiting and gossiping, as people learn to handle issues
by talking them through |
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Your organization will enjoy increased
sales and higher profits, as your key people learn to make
more polished presentations and "sell" themselves and your
products
more effectively |
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Individuals, teams, departments, and
groups will interact with one another smoothly and
productively
allowing people to meet more of their day-to-day
deadlines and long-term goals |
Program Agenda
26 skills and insights
to help you communicate powerfully
Speaking up
and getting heard
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Timing is everything: When you're most likely to be heard and
when it's better to hold your tongue |
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Crucial differences in how men and
women communicate
and how to use
this awareness to get more respect |
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The
simple secret of creating immediate rapport |
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How taking yourself
seriously affects the way others see you ... and
specific ways to demonstrate your own self-respect |
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Gently
redefining relationships with your co-workers so they know where
you stand, and how you want to be treated |
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Making
requests in a way that encourages people to cooperate with you
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How
to bring "hidden resistance" out in the open |
Moving from self-consciousness
to self-confidence
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How to mentally
prepare for a difficult confrontation ... an all-important presentation
... or a high-powered meeting |
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Courage-builders
to help you face high-stakes situations and difficult people |
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Specific
techniques that enable you to keep your composure when you feel
yourself losing control |
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Listening
(and responding) to what people mean, not what they say |
Setting limits
without making enemies
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What
to do when you're ignored or interrupted (so you don't get flustered
and do get results) |
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When
you have to criticize others: How to do it in a way that minimizes
resentment and defensiveness |
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When
you're being criticized: How to stay open to the message without
overreacting or being "hurt" |
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What
to do when someone tries to intimidate or bully you |
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Empathy:
Your secret weapon for defusing a hothead |
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How
to say no in a way people respect |
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What
to do when people don't respect your limits |
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Specific
techniques for dealing with lying, guilt trips, and unreasonable
requests |
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How
to avoid inconsistent behaviors that make it harder for you to
set limits the next time |
Gaining visibility
and getting ahead
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Five
steps that help you manage the stress of speaking in groups |
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How
to be an "active player" and contribute during meetings |
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Selling your point of view: How to make
your idea their idea
so it's supported
enthusiastically |
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How to react when you're challenged so you come across even stronger
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A
quick and simple way to get over your fear of speaking up |
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How
to use conflicts to build stronger relationships |
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to the "Corporate Seminar" Index
Contact
us and bring this Seminar to your organization
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