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How to Excel as an Administrative
Assistant
Real-world skills, shortcuts and tips that can
make you indispensable to the person you work for.
Think of this course as "Real Life 101"
for assistants — The assistants in your organization type a gazillion
words a minute, have first-rate computer skills, and compose memos and
letters with aplomb. But are they up on the "hidden office skills" it
can take years to learn?
Do they know how to handle a demanding boss; work with the political
machine; deal with sensitive personality issues; stay calm and professional
in the midst of crisis? This training will teach them the real-life
skills, shortcuts and on-the-job insights that don't show up on job
descriptions, including:
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How to tactfully
decline when another manager asks for help—and they just don't
have the time |
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How to maintain
emotional control-no matter what they're feeling inside |
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How to set
limits and say no-without offending anyone |
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How to build
effective working relationships with people who bark orders, talk
down to others or can't communicate |
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The best
way to admit mistakes-and still maintain grace and composure |
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How to project
a more confident, more assertive image |
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How to deflect
crises with "one-step- ahead" thinking |
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How to let
their boss know they're ready and able to handle more responsibility
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It doesn't matter whether one's position as an office professional
is a career in itself-or a stepping stone on the way up the corporate
ladder. The skills your people gain here are certain to make them more
effective; earn them more respect; and help them achieve greater success.
A
message for approving managers:
When you bring this seminar to your organization, you will send a
powerful message that shows you care about your people and want to encourage
them to reach for their personal and career goals. After the seminar,
you'll see immediate results. Your support personnel will take more
initiative, handle conflicts and challenges with greater ease, and follow
through on commitments.
They will learn how to juggle multiple projects and priorities, how
to communicate more effectively, how to solve problems on their own
and how to take on increased responsibility. They'll come away with
renewed energy, a new purpose and the confidence that comes from being
more in control. When people feel good about themselves and their abilities,
they will naturally perform better at their jobs.
The
benefit to you? You'll have the pleasure of working with someone
who:
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Is highly
motivated |
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Represents
you with professionalism and confidence |
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Needs less
supervision |
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Is a true
"partner" in helping you move toward your own goals |
Comprehensive course book makes sure this training sticks!
Each participant receives a softcover summary of the key points covered
throughout the day. It simplifies note taking; makes following along
easy; and will serve as a trusted "memory jogger" if they ever need
it later on.
Program Agenda
Get organized!
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Crucial or
just busy work? A 6-point system for eliminating unnecessary tasks |
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What to do
if your boss resists eliminating a task you know is a time-waster
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How to develop
and use a master schedule that works for you and your boss |
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How to create
a contingency plan to avoid scheduling crises |
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An 8-step
survival guide for coping with change |
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Techniques
to save time on the phone-whether you are making or receiving
the call |
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Chart, Eliminate,
Prevent-a foolproof 3-phase process for controlling frequent interruptions
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Cultivate your communication
skills
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How to use
office politics to create positive, productive working relationships
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How to avoid
the seductive power of gossip-it can be done! |
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How to keep
from getting sucked into "pity parties," boss bashing and other
negative behaviors |
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The one show
of emotion that can cost you respect, power and promotions |
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Guidelines
for writing notes, memos, announcements, letters, agendas, minutes
and reports that are clear, concise and user-friendly |
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How to adjust
your writing to fit the occasion-from "casual" correspondence
to "by-the-book" reports |
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6 ways to
"unbloat" your writing style |
Create and maintain an effective
partnership with your boss(es)
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A proven
way to find out what your boss expects of you-and whether you're
meeting those expectations |
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How to prioritize
the demands of multiple bosses-without stepping on anyone's toes
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Getting your
bosses to cooperate with each other-without finding yourself caught
in the middle |
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You CAN tell
your boss no-without damaging your working relationship, losing
respect or losing your job |
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How to speak
up and set limits with colleagues and co-workers, while minimizing
hurt or angry feelings |
Develop your personal potential
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An inspiring
exercise to give your confidence a "shot in the arm" |
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How to squelch
the "inhibitors" that keep you from being your best |
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What's your
"appearance I.Q."? Here's how to tell if your look needs to be
toned down, polished, updated |
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Verbal "faux
pas" that can undermine your professional image |
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5 ways you
can convey authority-using your voice alone |
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Specific
ways to show your boss that you can take initiative and make your
own decisions |
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How to "promote yourself without promoting yourself"-and make sure
you receive the recognition you deserve for a job well done |
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to the "Corporate Seminar" Index
Contact
us and bring this Seminar to your organization
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