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How to Handle
Difficult People
Would the bottom line of your
organization
improve if people could work together without difficulty? Without
anger?
Of course it would. Dealing with difficult people steals time
and energy from all of us. It's hard to meet the
business demands placed on us when we must also defend
ourselves against a few people whom we label "difficult."
If there is a high level of anxiety or frustration that is preventing your associates from being
their best, this seminar can help. By identifying several difficult types,
and addressing practical ways of dealing with them, your employees will
find themselves happier and far more productive.
In this dynamic and extremely practical
one-day seminar, participants will learn specific techniques to ...
- Identify a basic strategy for dealing
with difficult people — all types!
- Be able to classify 7 different types of
difficult people and ways to handle each of them.
- Be able to effectively deal with an angry
person.
- Approach people problems in a new and
more productive manner.
- Ensure people won't buck under a bully's pressure with
down-to-earth approaches.
Who will benefit the most:
Anyone, from managers to support staff, who wants to improve
relationships and lower stress levels in the
workplace.
How we present this material:
The on-site format sends a strong signal
that management is serious about addressing productivity and
relationships in the workplace. Your certified on-site trainer will bring special insights to the group and will use
the workbook and relevant activities to make the information come "alive" for
everyone!
Key learning points:
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Quick-thinking actions that ensure an effective, professional
response to sarcasm and cynicism. |
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Immediate actions that prevent anyone from being pulled into a no-win
confrontation. |
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Specific
steps that help people change their interactions with
difficult people, instead of
hopelessly trying to change the difficult person. |
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Innovative techniques that turn
anger into a positive, powerful force. |
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Practical steps to help participants
keep their
composure and confidence — no matter what the situation. |
As a result of this training:
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There will be less conflict. |
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People will
feel empowered to create change, rather than suffering in silence.
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Morale will improve. |
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Productivity
will increase. |
Program Overview
Your Approach to Problems
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Learn 3
ways to approach a
relationship problem and figure out when each will work for you! |
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Handling
vs. changing "them": Learn if you've been acting like
a victim (blaming) or dealing (taking personal responsibility) |
Steps for Handling Difficult People
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Learn
the 8 steps that will help you with any type of difficult
person or situation |
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2
questions to ask yourself when faced with a
difficult person to clarify your thinking |
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Labels
vs. stereotypes: Learn what each
really is and how they can help keep you calm |
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What
messages are they sending? Learn
an innovative way to get inside the head of a
difficult person |
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Change the interaction pattern and see what happens! |
Handling the Most Frustrating
Types
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Learn
how to recognize and respond
to the 7 most common difficult types of people |
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Recognize
the dynamics of a difficult situation and how you may think
and feel |
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Holding your
ground: How to make that work with an Autocratic Dictator! |
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Create specific response YOU would be comfortable with
in each situation |
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Understand the 4 needs
each of us has — and what may happen if those needs
are not met |
Dealing with Recurring Problems
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Use
the "pre-calling" technique to evaluate the level of difficulty you really
face — before you take action! |
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Learn
the 5 steps to take before
tackling a recurring problem — save time and energy! |
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Discuss how
conflict can be healthy — as long as it's not allowed to
become toxic! |
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What
words could you use to
solve the problem? What words might exacerbate it?
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Try our checklist to see if the process is worth
your investment of time |
Keeping the Difficult
People from Getting to You
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Know
your rights: Find out what each
of the 7 difficult types tries to take from you |
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Judgments: Recognize the harm judgments
do to us when we make them |
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Learn and use our 3 top tips for maintaining
your composure |
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to the "Corporate Seminars" Index
Contact
us and bring this Seminar to your organization
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