|
How to Handle People with Tact &
Skill
Must-know strategies for improving
difficult workplace relationships
Do you recognize these people?
 |
The Know-It-Alls.
They're arrogant, and usually have an opinion on any issue. When
they're wrong, they get defensive. |
|
The Passives.
These people never offer ideas, or let you know where they stand.
|
|
The Dictators.
They bully and intimidate. They're constantly demanding and brutally
critical. |
|
The Yes People.
They agree to any commitment, yet rarely deliver. You can't trust
them to follow through. |
|
The No People.
They are quick to point out why something won't work. Worse, they
are inflexible. |
|
The Complainers.
Is anything ever right with them? They prefer complaining to finding
solutions. |
Of course you recognize them. They're the
people you work with, sell to, depend on, live with. Learn to deal
with them quickly and confidently at How to Handle People With
Tact and Skill
.
After
this seminar you and your staff will be better equipped to:
|
Understand
the difficult people in your lives. Learn how they think, what they
fear, why they do what they do. Understanding difficult people makes
them less frustrating. |
|
Know specifically
what to do and say. At this seminar you'll concentrate on here's-how-to-do-it
techniques. You'll leave knowing how to use these techniques in
specific situations, with all types of difficult people. |
|
Be less of
a target for difficult people. Look at the difficult people in your
life. Chances are, at least one person manages to get along with
them. You can too. Learn how to derail problem people and teach
them to treat you with respect. |
|
Bring
out the best in people. Let's face it, nobody's difficult
all the time (and everybody's difficult some of the time).
Your new skills will help you reinforce the most positive
behavior in everyone —
at work and
at home. |
How
this program is structured?
It's structured for
maximum learning. You'll experience a carefully designed combination
of:
- Informative
presentation. Your trainer is skilled at sharing information
in a way that's engaging. Just sit back and take it all in.
- Practice exercises. You do some of these alone, and others with groups
or a partner. Don't worry — no one will be singled out or
embarrassed.
- Group discussion. Get your questions answered. Share your point of
view. These are some of the most stimulating segments of the
program.
" — lots of practical info! I'm excited about developing my plan of
action, and will look at my co-workers in a different, more open-minded
and caring way."
- Denise Weaver, senior benefits
specialist
Program Agenda
Understand the difficult people in your life
|
The most common
mistake well-intentioned people make that actually worsens conflict
|
|
What a team
can do with a person who isn't a team player |
|
The single
best response to sarcasm |
|
3 ways to get
people to keep their word |
|
How to deal
with a person who practices one-upmanship |
|
When and how to have a third party intervene to resolve a conflict
|
Know specifically
what to do and say
|
What to
do when someone —
even a boss —
starts yelling |
|
What to do
when someone takes credit for your idea |
|
How to determine
if a difficult relationship is worth salvaging (and what to do if
it isn't) |
|
The best way
to get someone to stop holding a grudge |
|
Handling the
person who says one thing to you but the opposite to someone else
|
|
When and how
to go over someone's head to his or her superior |
|
Dealing with
touchy people who take things personally |
|
How to get
your boss to quit procrastinating and make a decision |
Be less of a target for difficult
people
|
What to do
when someone criticizes you unfairly |
|
How to cope
with excuse-makers and blamers |
|
What to do
immediately when someone threatens you |
|
3 tactics that
prevent you from being manipulated by others |
|
"Hot buttons":
how to keep people from pushing yours |
|
"The
boss's favorite": how to cope with the person who's perfect
in the boss's eyes —
but doesn't really do his or her share of the work |
Bring out the best in people
|
How to handle
a co-worker who is too competitive |
|
How to handle
someone who wants to get "too personal" |
|
What to do
when somebody makes a promise you suspect he or she won't keep |
|
How to give
an aggressive person an alternative to direct conflict |
|
The special
body positions to use in dealing with specific kinds of difficult
people |
|
3 tactics
that prevent you from being manipulated by others |
|
Special for Managers:
how to deal with insubordination, laziness, and people
who hate their jobs |
 Back
to the "Corporate Seminar" Index
Contact
us and bring this Seminar to your organization
|
Seminars
