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How to Solve
Communication Problems
Communication
occupies up to 75% of every working day! Are your people trained to
make the most of it?
Regardless of titles, job descriptions, or education,
all members of an organization must communicate. This exciting
seminar provides practical techniques that guarantee your employees will
be better, more effective communicators the very next day!
In just one,
six-hour course, participants will learn:
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The art of
active listening — how to ensure that they understand what
their co-workers are saying |
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Tips
to remain professional in angry, emotionally-charged confrontations.
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How
to correct recurring problems in an organization's communication
chain. |
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4
proven actions that build trust and rapport. |
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How
to handle people who have difficulty listening to and understanding
them. |
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A
step-by-step plan to create better communication channels and
create a "team spirit" within a department, work group, or entire
organization. |
Who Can Benefit?
This seminar is
a must for every member of your organization. Whether they must talk,
listen, instruct, resolve conflict, inform, or be informed, this dynamic
course will guarantee they do it more confidently, effectively, and
clearly.
How we present this material ...
To minimize work disruption, we
will present this exciting, one-day program at
your business site. Plus,
we tailor the training to the specific needs of your organization. As
always, our seminars are 100% satisfaction guaranteed.
Key learning
points:
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Prevent mistakes
and misunderstandings before they occur with tips for giving instructions. |
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Learn how
to "do it right the first time" by asking and answering questions
the right way. |
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Use the "whole
brain" approach to communicating |
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Identify
the signals of body language and discover unintentional messages
you may be sending. |
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A fail-safe
way to initiate a difficult conversation and get results. |
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Guide, direct,
and correct people without creating hard feelings, making enemies,
or destroying good relationships. |
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A practical
guideline to general vs. specific communication and when you should
use each approach. |
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Learn to say "NO" even when you're being pressured into saying yes. |
As a result of this
training ...
Your employees will
be able to persuade, motivate, solve problems, and display leadership
qualities with a full range of new, powerful communication skills. You
have our written guarantee of complete satisfaction.
Program
Overview
Communication
Basics: The Who, What, and Why of Successful Communications:
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Learn
four critical tasks you must accomplish to send and receive every
message clearly. |
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How
to avoid the manager's # 1 communication mistake. |
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Learn
the innovative, four-step communication cycle that will enable
you to communicate with anyone, anytime. |
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Discover
how to extract the information you need from employees, co-workers,
and managers. |
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Become
a "communication entrepreneur" by taking advantage of the dozens
of communication opportunities that occur every day. |
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How to handle discussions between "unequal" parties. |
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Learn
how to turn disagreement into a positive dialogue. |
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Discover
how the eight principles of communication affect discussions in
ways you may not be aware of. |
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Understand
the "container myth" and why it may be responsible for misinterpretation
of messages. |
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Sensible
solutions that prevent everyday time pressures from destroying
complete, clear communications. |
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Adjust
to the style differences that can stand between you and others. |
The Art Of Listening:
How to Hear and Understand Others:
Learn how five essential
listening viewpoints help you hear the most subtle communications. Down-to-earth
practices that convince others you hear and understand them.
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Practical
steps to deal with the "speaking/hearing mismatch" |
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Master the
art of "in-and-out" listening and never again miss important information.
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Learn how
to understand the critical 93% of communication that poor listeners
often miss. |
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Little-known
listening tricks that interpret pitch, tone, and inflection. |
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How to read
body language. |
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Use the "paraphrasing"
method to ensure that you understand the message someone is communicating.
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Learn 7
easy-to-use signals that make speakers feel they are understood. |
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How to dispel
bad listening habits that prevent you from finding good compromises
and solutions. |
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Eight quick
tips that help you listen to angry, agitated speakers in highly
charged pressure situations. |
Sending Your
Message: How
to Communicate to Anyone and Be Understood:
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Understand
negative, neutral, and positive talk, and use the right tone in
every conversation. |
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Communicate
bad news tactfully and diplomatically without causing hard feelings
and defensiveness. |
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Powerful
methods to communicate negative information without sugarcoating
the truth. |
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Use persuasive
communication skills that convince people to accept — even support — change
and transition. |
 Back
to the "Corporate Seminars" Index
Contact
us and bring this Seminar to your organization
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