Conflict Resolution and Confrontation Skills

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Conflict Resolution and Confrontation Skills

Conflicts at work are inevitable. Anger, grudges, hurt and blame are not. Why can't work — and life — be easier?

They can. Fact is, most conflicts can be resolved fairly easily. Without shouting, competition or anger. Even better, you and your people can do it in a way that actually benefits all concerned. This program will show you how.

Together, you'll learn a system of psychologically sound techniques proven to work on a variety of conflict situations. Even potentially destructive situations, like temper tantrums; tensions, anxiety and fear; one-upmanship; out-and-out lying; and more. The result? You'll be able to focus more on your work, instead of your anger. Your relationships with your teams, bosses and other business associates will improve dramatically. You'll feel less stressed. And your overall sense of well-being will be stronger, because you will all see that things really can be worked out.

Sound interesting? Then have Conflict Resolution and Confrontation Skills presented at your organization. Add a little peace to your workplace — and your life.

Three reasons this seminar is a wise investment:

Conflicts can have a devastating effect on productivity, morale, teamwork and, ultimately, your organization's bottom line.

This seminar does not promise an end to conflict. That's impossible. But it will give you and your co-workers a proven approach you can easily use whenever a conflict does arise. And you'll learn that conflict can actually be healthy for an organization.

Here's how:

Conflict produces change.

Conflict is often the first step for getting rid of outdated procedures, revising rules and regulations, and fostering innovation and creativity.

Conflict leads to unity.

Addressing rather than suppressing conflict opens the lines of communication, gets people talking to each other (instead of about each other), and makes people feel like they're part of a team that cares.

Conflict promotes compromise.

People learn how to work harmoniously, come up with creative solutions to problems and reach outcomes that benefit everyone involved.

You'll all be more calm and in control when you learn these key communication skills:

	The 5 classic conflict resolution strategies — and how to use each one
	How to "confront" people in a way that minimizes defensiveness and hostility
	The secrets to controlling your own anxiety, fear and anger
	Proven ways to de-escalate an angry conflict
	When yielding or withdrawing may be your best choice
	When not to give in-and how to hold your ground without making things worse

Program Agenda

24 ways this seminar will keep you cool, calm and in control

	Why conflict is inevitable, and a fresh, positive way to look at it
	The 2 primary reasons conflicts occur (and how understanding them leads to quicker resolution)
	Why people become enemies, and how to break the behaviors that lead us there
	Red flags that warn conflict is brewing, and what you can do to prevent escalation
	Specific ways to create a more positive and cooperative climate for conflict resolution
	What to say to get what you need: the 5 classic conflict resolution strategies, and how to use each
	"Fair fighting" — the 7 essential rules
	When your conflict is very complicated or "too big" — how to narrow the focus and start making progress
	Separating the person from the problem: what it really means and how to do it
	What to do when you feel misunderstood
	"Buying concessions" — how to get a concession from the other party without giving up too much
	A gentle technique for clarifying the issues that are in conflict
	What to do when someone refuses to discuss the issue (and what not to do)
	When to "withdraw" from the conflict, and how to do it without making things worse
	The least productive ways to deal with conflict (and how to respond if someone tries them on you)
	When to give in and when to insist
	The #1 misstep that keeps people at each other's throats
	Effective ways to resolve conflicts between teams and departments
	How to deal with contentious tactics, including: manipulation: making you feel guilty through blaming, sarcasm, sulking, etc.; one-upmanship, like making you wait, interrupting you — anything to get you flustered; ingratiation: making promises that sound too good to be true; threats, both spoken and unspoken
	Mediation: knowing when a third party is useful, and how to recruit one (or be one)
	How to generate new options when both sides are stuck
	The best ways to resolve conflicts with your managers
	From conflict to problem solving: 4 steps that make it happen
	How to help others resolve their conflicts (essential for managers and parents)

Conflict management skills are essential for teamwork. This seminar is an easy, convenient way for your team to gain these skills.

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