How to Communicate with Tact and Professionalism

Become a polished, persuasive communicator and express your thoughts and ideas with clarity and diplomacy

Interpersonal skills are not just a desired attribute of employees ... they are a requirement for professionals in organizations that understand the value of solid communication. Look around. The true leaders in your organization are the people who share a particular skill: the ability to communicate effectively.

How would your organization benefit if your managers, supervisors, team leaders, and all of your staff had the ability to utilize powerful communication skills, techniques, and strategies in an array of situations that would yield positive results every time?

Experts agree that the most successful employees are the ones that can easily relate to everyone ... present their ideas with conviction (and charisma!) ... and emerge from almost every personal interaction on a high note. And anyone who really wants to succeed can acquire these skills. With the powerful coaching, practicing, and critiquing that takes place during this seminar, your team members will:

• Realize that diplomacy works far better than brute force.
• Know how to help people "get it" the first time.
• Be able to empathize, and know how to get the support they need when they need it.
• Not waste time rehashing instructions or entering into arguments that go nowhere.
• Listen first and act second — not the other way around.

Regardless of their current communication skills, attendees will learn advanced strategies that will help them enlist the support they need, deal with overly aggressive people, and cut through red tape to get projects approved and moving forward. This powerful day of tailored training will also teach attendees how to use nonverbal communication to reinforce a particular point, put others at ease, avoid mixed messages, and achieve a positive outcome — even in conversations with bullheaded or reluctant people.

Key learning points include:

• How to tailor your message to achieve complete buy-in on your ideas and proposals
• Tips to disarm others' "hot buttons" and put people at ease — even in the heat of an argument
• Strategies to win arguments without losing friends
• Techniques that help you maintain your composure and control — even when someone is right in your face
• Ways to decode body language in order to better understand what people are really saying
• Methods for delivering razor-sharp instructions that get things done — without coming off like an annoying perfectionist

Just think of all the benefits your organization would receive if each individual could get more from their relationships with coworkers, customers, vendors, and clients. We'll teach the skills that your people need to improve their communication skills and get ahead through trainer-led coursework, interactive exercises, group discussion, and workplace scenarios that will drive home key strategies and techniques. These sophisticated yet simple-to-use skills will give your team and your organization the edge over others who rely solely on raw talent or gut instinct to connect with others. This investment in your staff will pay for itself in no time as attendees begin to implement the skills learned the very next day on the job.

Program Overview

• Become an exceptional listener
• Tailor a message to fit your audience
• Understand how your behavior influences others
• Write for impact and clarity
• Boost your "power of persuasion"
• Frame your message in the positive

• How to grasp what is not being said — but implied
• The advantages of withholding judgment until the end of a situation
• Easy-to-use reminders that fix your attention on the speaker
• How and when to use open-ended, closed-ended, curiosity, and clarifying questions
• "Charging Rhinos" — how to stop them from dominating conversations
• Specific techniques to reach poor listeners

• How to break up your message into manageable pieces for maximum impact
• Different strategies for different audiences (staff members, peers, and supervisors)
• Specific language that prevents mixed messages
• Why you must anticipate what your audience wants — and know how to provide it

• How to fix situations, not people
• The value of challenging familiar routines and behaviors
• Weather the storm: specific techniques to help you stay cool under fire
• How to uncover hidden agendas, influence outcomes, and overcome conflicts

• How to enhance your credibility through well-crafted memos, letters, and e-mails
• The art of delivering a reader-centered message (instead of a writer-centered one)
• The best way to convey rejection and other bad news — and still come out looking good
• Powerful writing techniques that persuade people and affect outcomes
• Final edits that can add prestige to all your documents

• The first deadly sin of communication — and how to resist its temptation
• How to get the support you need for your projects and proposals
• The best way to use stories, case studies, and other anecdotal information
• Tips to achieve complete buy-in
• How to sell the benefits
• Dynamic openers and closers
• Why you should build a "trust account" — and when to draw on it
• "Stealth" communication techniques that go unnoticed but get results

• The best way to frame an unwelcome message
• How to say "no" without feeling guilty or upsetting the other person
• The infectious synergy of positive thinking

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