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How to Become a Better Communicator

Dramatically improve your ability to build winning relationships every day, with everyone!

Chances are, your organization has become more team-oriented; or it's heading in that direction. And experts today consider communication the backbone of any effective team.

That's why this essential training will help you and your organization work more productively every day. Communication is not just about how you talk and listen. It's about making connections with people. It's about being a cooperative and trusted team worker; a good friend; someone people can count on; someone they respect and like.

At this special on-site seminar, you'll gain easy-to-use techniques that will make your team more cooperative and effective-immediately and permanently.

You and your people will learn how to:

Minimize mistakes and misunder-standings.

Find out the best ways to communicate objectives; publicize changes; and choose your words so your intended meaning comes across loud and clear.


Meet goals more quickly.

Because everyone knows what's going on and is moving in the same direction, there are fewer wrong turns and dead ends. When teams make communication a priority-and are trained to do it well-productivity skyrockets.


Get good ideas accepted and implemented.

Learn to present your ideas in a way that opens minds, minimizes opposition and gives strong ideas the serious consideration they deserve.


Avoid conflict (without sidestepping problems).

Don't fight over them-fix them instead. When you approach conflicts constructively, they can actually make your working relationships stronger.


	Express yourselves clearly the first time; without overexplaining, repeating yourselves needlessly or having to answer unnecessary questions.
	Hear" what people really mean-but don't always say.

Polish your ability to speak the hidden language of tone, inflection, body position and gesture.


Convey warmth and caring.

When you communicate honestly and up-front, you make it safe for other people to open up to you.

Best of all, you'll enjoy learning your new skills. You'll all have fun in small-group exercises that reinforce training. This hands-on approach not only makes learning easier-it makes it more engaging, too. You'll have the opportunity to share your observations during stimulating group discussions. And you'll be part of a newly motivated, enthusiastic team. Make sure you and your group are "all together" and shooting for the same goals. This one-day on-site seminar will show you how.

Program Agenda

Here's some of what you'll learn:

Communicating to be liked, trusted and respected

	Classic ways to enter and exit an ongoing conversation easily and gracefully
	How to use body language that draws people in-and creates immediate rapport
	How to recognize and eliminate unintentionally sexist or otherwise offensive language that may paint the wrong picture about you
	Techniques for making more contacts at meetings, conventions and professional functions. (You'll use them every chance you get!)

How to listen-and understand what's not said

	Listening in a way that relaxes people and makes it safe for them to express their feelings and concerns
	How to "hear" more-even messages people may want to hide-by reading their unconscious gestures, glances, facial expressions and vocal dynamics
	Separating facts from opinions, so you're clear on what's really going on
	How to ask clarifying questions to get all the information you need
	5 ways to identify and clear up mistaken assumptions

Increasing your personal power

	How to "front load" your messages to overcome potential disagreements
	Spotting inconsistent messages you may be sending-so people know where you really stand
	Verbal buffers: specific phrases that ease confrontations; convey a sense of urgency; or show that you sympathize with another's perspective
	When "putting it in writing" is more effective
	A simple way to guarantee your instructions were understood accurately

Working better with your team

	Specific ways to make team meetings more focused and productive
	Solving problems and fixing mistakes without blaming or accusing
	Creating a "feedback loop" that promotes cooperation among you and your co-workers, managers and staff
	How you may be inadvertently shutting down communication when you really want to help
	Presenting a different opinion without creating enemies or hard feelings

Communicating in tough situations

	How to give negative feedback without hurting people's feelings; and receive it without taking it too personally
	When you're put on the spot: Learn to think on your feet and react smoothly to difficult questions
	Keeping disagreements from escalating to full-scale conflict

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