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Assertive Leadership Skills: A One-Day Seminar for Managers
& Supervisors
Learn to take charge and
get the job
done ... and earn respect, loyalty, and admiration along the
way!
Do
your managers and supervisors have the assertive communication skills they need to succeed?
 If they
are struggling with their people skills, their communication skills,
or their leadership skills, this is the seminar for them! Managers
and supervisors must blend work product skills and people skills
your organization's success depends on their abilities! Assertiveness is a skill they need,
but may not have learned.
In this exciting and practical one-day
seminar, your managers and supervisors will learn how to:
- Ask for, and get, what they need from
their team when they need it, and with the quality required
- Handle conflicts with employees, peers,
and bosses the smooth, non-combative way
- Say no effectively and maintain their
professional and personal relationships
- Build their reputation as a "great
communicator" saying the right thing at the right time, all the
time
- Get the best out of difficult people ... instead of letting
these people run the show
Who
will benefit most?
All managers or supervisors who know
that strong communication skills build strong teams, who want to
learn how to be assertive, rather than aggressive or
passive.
How do we present this
material?
The
on-site seminar format at your organization allows your managers and
supervisors to interact with their peers and explore issues they all
face. Your certified on-site trainer will bring special insights to
the group and will use the workbook and relevant activities to make
the information pertinent to the participants.
Key
learning points:
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Creative ways to
motivate others for maximum performance |
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A
fail-safe way to determine if their instructions have been fully
and accurately understood |
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The best
time to "face it" ... pinpoint
the optimum time to deal with a problem |
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How to
attack the issue instead of the person ... and
solve problems without creating resentment |
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How to
know when to finish a
discussion and avoid harmful overkill |
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A
step-by-step approach to
deal with troublemakers and rule breakers head-on |
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Dynamic
ways
to focus on their strengths instead of their weaknesses |
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How to
be sure everyone understands
the policies and rules they must follow |
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A smart
way to present policy so that
their team members understand how they will benefit |
As a
result of this training:
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Managers
and supervisors, whether new to the role or experienced,
will feel more confident in their role as leader. They will
project an assertive
and straightforward professional style consistently, thereby earning more respect from
everyone. |
Program Overview
Understanding Assertiveness Skills
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Recognize the difference between
passive, assertive, and aggressive management and define
a management style that avoids the extremes |
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Assess 9
common passive traits
and discover if any of these interfere with your effectiveness |
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Learn
the basic motivations
of "bully" managers
and find out why an aggressive approach is disastrous |
Investigating
Basic Beliefs
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Learn the 4 basic tenets of assertive behavior and use
them to guide you through every situation and challenge |
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Know
the 5 areas you must take responsibility for when developing
a more assertive style |
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Examine yourself for 10 common irrational beliefs that lead
to non-assertive behavior |
Learning Assertive Communication
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Analyze
the 7 main components of effective, assertive communications, and adapt them to your day-to-day activities |
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Learn
a clever approach that delivers a firm message by asking questions
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Change "you's" to "I's" when confronting someone to
make yourself clear, without pointing fingers |
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Hear and
interpret the total message
not just the words, but subtle messages of tone, inflection,
and body language |
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Identify and
eliminate negative words that can put a bad spin on communications |
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Know the
4
questions to ask yourself
before turning someone down |
Applying Assertive
Skills
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Learn a
simple, 3-part communication model that guarantees you'll
handle even the
most pressured situations with cool-headed confidence |
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Master a sure
approach to handle criticism
in a positive
way without getting angry or feeling guilty |
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Discover how to
give and receive feedback |
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Identify
6
down-to-earth actions you can take
when someone finds fault with your performance |
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Learn a 12-step formula to deal with everyday conflict |
 Back
to the "Corporate Seminars" Index
Contact
us and bring this Seminar to your organization
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