The Art of Working with People

Master the people skills essential to building positive and productive relationships

Organizations need employees who can get results with and through others. Those who are able to work well with all kinds of people consistently eliminate interpersonal conflict, help teams perform better, and improve communication company-wide ... they are truly valuable assets to their organizations!

Help your team members advance their careers and your organization's success with the arsenal of skills they'll gain in this powerful day of training brought to your location.

With this information-packed day of training, your team will learn how to:

• Understand why people behave the way they do
• Recognize the different personality types and bring out the best in each
• Communicate confidently and persuasively to short-circuit conflict and gain consensus
• Make a lasting, good impression from your first "hello"
• Identify and eliminate behaviors and habits that hold you back
• Use the best listening techniques to strengthen communication
• Deliver criticism without inviting interpersonal backlash
• Tune in to the needs and feelings of coworkers to increase office harmony
• Handle problem personalities with tact and skill
• Use nonverbal communication skills to improve relationships
• Learn a step-by-step system to build your personal circle of influence

The Art of Working with People is designed to help every member of your organization improve his or her personal and professional relationships. Even the smallest investment in training that equips employees with strong interpersonal skills will be repaid many times over through a smoother operating, more productive workplace.

4 essential skills you'll gain at this seminar

1. Learn strategies to build rapport and enhance your personal appeal.
2. Gain the assertive communication skills that get results with colleagues, managers, and staff.
3. Acquire skills for negotiating agreements and resolving conflicts quickly.
4. Increase your circle of influence and personal power.

Provide your team with the resources needed to break out of defeating behaviors and take charge of their careers — and put your organization on the fast track to success!

Program Overview

• Handle all kinds of people with tact and skill
• Build consensus from conflict
• Say what you mean to get what you want
• Create rapport with practically anyone
• Tackle tough interpersonal situations with diplomacy and professionalism
• Sell yourself to others

• Knowing the 4 behavior styles and learning how to deal with each for best results
• Recognizing the triggers that set off difficult people
• How your attitude toward people affects their behavior
• 3 ways to minimize the impact of a coworker's negative attitude
• Listening skills that help you hear what's not being said
• 2 actions that bring out the best in others in every situation
• Subtle ways you may be unknowingly encouraging difficult behavior in others

• The best thing to do when an adversary "digs in" and won't budge
• A system for taking stock of conflicting positions and creating a resolution on the spot
• How to recognize when you are the problem
• Ensuring that both sides win — and why it is so important
• A new way to approach coworkers you're never seen eye to eye with
• 10 questions to ask yourself before a confrontation
• How to recognize healthy vs. unhealthy conflict
• Surviving a conflict with your ego intact
• The secret to maintaining control in even the most antagonizing situations
• Identifying and dealing with hidden objectives

• The difference between passive, aggressive, and assertive behavior
• "I" language vs. "bully" language
• Nonverbal communication skills that improve relationships every time
• Mastering the essential social arts common to successful people
• How to encourage one-on-one dialogue
• Understanding how anger affects a situation and how to manage it
• How and when to address sensitive or difficult issues
• Expressing a differing opinion with confidence and tact
• The #1 rule to remember about delivering criticism

• Simple ways to increase your likeability
• The difference between paying attention and really listening
• Why every great communicator is a great listener, and the secret to honing this crucial skill
• Understanding hidden forms of communication
• 4 ways to interpret odd behavior
• What labeling coworkers says about you — and why
• 3 ways to promote consensus
• A simple strategy to open the lines of communication
• 2 ways to strengthen rapport in your organization — up and down the ladder
• Breaking out of your comfort zone: when to take a communication risk

• Phrases that neutralize conflict and smooth out relationships
• A proven technique for uncovering the real issues beneath interpersonal problems
• A 5-step program for defusing hostilities before they get out of control
• How to approach known "hot spots" in a way that keeps tempers under control
• Difficult situations you must absolutely never take on
• A strategy for getting adversaries to see things from your point of view
• When to stand your ground and when to walk away
• The important first thing to do when people lose their tempers
• How to say "no" without alienating colleagues, managers, or staff members

• Determining how others see you — your strengths and areas for improvement
• The ABCs of first impressions
• Making a positive impression each time you introduce yourself
• A simple process for clarifying your values and setting goals for growing your people skills
• How to build rapport quickly with new acquaintances and leave a positive impression every time
• The secret to making others feels valued, important, and comfortable
• Breaking out of your comfort zone in unfamiliar settings — why it's important
• How to avoid being seen as arrogant when you really are just nervous or shy
• The one universal door opener to use everywhere
• How to comfortably talk to anyone — even strangers — at professional gatherings
• What savvy professionals do the day after they've met a new contact
• Networking do's and don'ts

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Contact us and bring this Seminar to your organization