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How to Deliver Exceptional Customer Service
Focus on making your customers top priority!

This seminar teaches ways to work easily with others and create a more pleasant environment. You will also learn ways to communicate with customers in person and over the phone, helpful skills for dealing with angry customers, tactics for keeping your composure under stress, and much more.

We've drawn from what is working in companies across America as well as what is working with our company. This seminar was developed and is presented by customer service experts.

This seminar will help you train yourself, your staff, and your organization not only to head off problems, but also to rise to a level of service excellence. 

Learn how to... 

	Increase the return on your customer service dollars.
	Make your customers feel important and appreciated.
	Reduce stress and turnover in customer service jobs.
	Become a master in the art of listening.
	Say "no" and be firm without antagonism.

Set aside just one day, and you can learn how to turn every customer into an ally, outservice your competitors, eliminate negative situations, and overcome stress and burnout! 

Seminar Overview

The vital role of all customer-contact personnel

	Learning to see how your customers see you
	Handling the inherent frustrations of heavy customer interaction
	Making vital choices with each customer contact

How to deal with complaints and angry customers

	Handling complaints for maximum customer satisfaction
	How to keep your cool in the toughest situations
	The right and wrong ways to say "no"

Building customer goodwill

	5 ways to reduce costly mistakes
	How and why to make customers feel important
	The power of using names, with 5 easy tips to remember them
	Effective techniques for building customer loyalty

The critical art of listening

	12 poor listening habits and how to avoid them
	11 creative techniques to sharpen your listening skills
	How listening can surmount a tense situation

Smart techniques for better communication

	How to make a winning first impression
	Building good rapport with customers and associates

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