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How to Manage Diversity in the Workplace

Develop the communication skills you need to build a safe, positive workplace for everyone.

Commitment to diversity awareness is a vital strategy for both positive personal growth and productive business growth. In this dynamic, one-day program, your employees will develop their own awareness of and sensitivity to the wide variety of people that surround them every day.

In just one, six-hour course, participants will learn:

	What diversity is and why it is important in today's work environment.
	Why diversity awareness makes good business sense.
	Resolving conflict - strategies for valuing and managing diversity-based disagreements.
	How to get a point across clearly and positively in a diverse workplace.
	How to measure personal and organizational growth toward diversity awareness.

Who will benefit the most...

This seminar is ideal for anyone seeking to better understand the changing business environment. It is especially suited for:

	Managers
	Administrative staff
	Front-line personnel
	Sales representatives
	Technical professionals

How we present this material...

To minimize work disruption, we will present this exciting, one-day program at your business site. Plus, we tailor the training to the specific needs of your organization. As always, our seminars are 100% satisfaction guaranteed.

Key learning points...

	Defining diversity - Why traditional definitions may not prepare us for today's workplace.
	Developing listening skills - Understanding the message in a diverse environment.
	Capitalizing on diversity - Acknowledging the value of a different perspective in the decision-making process.
	Maintaining a safe workplace - Responding to defensiveness and inappropriate humor.
	Establishing a plan of action - Identifying opportunities for growth in every organization.
	Identifying barriers to diversity - Recognizing procedural and personal obstacles to change.

As a result of the training...

This seminar will help your staff communicate and interact effectively with co-workers whose background, culture or personality may be different than their own. The result is a more harmonious and enjoyable work environment for all. You have our written guarantee of complete satisfaction.

Program Overview

Building Awareness

	Defining Diversity
	Providing a Competitive Edge
	Measuring Awareness
	Understanding Affirmative Action and Diversity

Strengthening Communication

	Identifying Cultural Values
	Recognizing Elements of Diversity
	Interacting Effectively with Others
	Tuning Listening Skill to Diversity
	Avoiding Cultural Blunders

Developing a Winning Team

	Capitalizing on Team Member Diversity
	Determining Shared Values
	Interacting Effectively With Others
	Getting Beyond Biases

Resolving Conflict

	Working With Conflict Resolution Styles
	Managing Diversity-Based Conflict
	Minimizing Defensiveness
	Handling Inappropriate Humor
	Addressing Offensive Behavior

Creating a Plan for Action

	Establishing a Personal Diversity Vision
	Identifying Barriers to Diversity
	Determining How to Make a Difference.
	Planning for Action

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Contact us and bring this Seminar to your organization