Criticism and Discipline Skills for Managers and Supervisors Understand how to effectively deliver criticism and discipline that brings about positive and constructive employee growth 1-Hour CareerTrack Audio Conference — December 10, 2009! Delivering feedback, criticism, or appropriate disciplinary action to effectively solve employee performance problems can be difficult and tricky for even the most seasoned managers. Many managers retreat when it comes to criticizing and disciplining employees. Why? Because they fear the inevitable confrontation associated with telling team members that they need to change their behavior, attitude, or way of working. You can't avoid it! Ignoring the problem will only damage the morale of your team, increase conflict with other team members, and undermine your authority as a manager. Not only that, you have an obligation to your organization, to your team, and to problem employees if they aren't falling in line and meeting expectations. But it doesn't have to be difficult. Properly planned and delivered constructive criticism can lead to improved performance — immediately! Learning how to bring about a positive change in your employees is critical to your success as a manager, and to the success of every member of your team. Don't rely on "shoot from the hip" skills to perform the most important tasks in employee development. Remember that discipline isn't about dismissal; it's all about development. Learning to deal effectively with those employees who need extra guidance and feedback will improve your team's performance and productivity, enhance your professional reputation, and lower everyone's stress level. Are you confident that you can identify with and perform each of the following objectives? I can identify and effectively guide problem employees to better results. I can set quality standards to ensure enhanced development and increased productivity of all employees. I understand what challenges my employees are facing and have a plan on how to move them past the challenges. I am prepared to face tough discussions with confidence and knowledge of what needs to be said and done. If you're unsure about even one of these objectives, you need to attend this program to be sure you are helping your team function at an optimal level. This powerful 1-hour Audio Conference is a worthwhile investment that can help you avoid costly employee turnover, improve team performance, and eliminate negative employee confrontations. Don't dread confrontation with your employees about their behavior, attitude, and performance. Gain the skills you need to turn these situations into opportunities for enhancing employee development, building team morale, and becoming a better manager. Who will benefit? HR managers, department managers and supervisors, and anyone who is involved with employee development and growth or who needs a greater understanding of the employee development process. After just one hour with our expert, you will be able to: Identify what causes employees to fall into the trouble zone Develop an approach to deal with employees that results in a more consistent, positive outcome Create a plan to move employees from the trouble zone into the productive zone Uncover the answers that challenge managers and supervisors about how to be an agent of productive growth And much more! You and your entire team will benefit from this informative and exciting 1-hour CareerTrack Audio Conference. Don’t miss out — get great training that will have you gaining your coworkers' respect and successfully improving your team!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

Audio Conference Start Time: 2 pm Eastern 1 pm Central 12 pm Mountain 11 am Pacific 10 am Alaskan  9 am Hawaiian How Does an Audio Conference Work? You will receive a confirmation e-mail 2 days prior to the event containing your workbook and confirmation code. A reminder notice will be sent the morning of the conference. At least 10 minutes before the conference start time, call the specific toll-free number found in your confirmation and reminder e-mails. To verify your registration, you will be prompted to enter your passcode and pin number found in your confirmation and reminder e-mails. You will be connected to the conference and placed on hold until the conference begins.  Your registration allows you one phone connection for unlimited participants. That's it ... sit back and enjoy the conference! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Audio Conference, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Conference Registration Information & Enrollment Your e-mail address is required at registration. Your confirmation code will be e-mailed to you along with the toll-free number. An order acknowledgement will be sent within 24 hours of registration. This message will include an e-mail address that you may use to submit questions prior to the event. An audio CD is recorded of each Audio Conference. You may choose to purchase the CD with the audio conference, or separately. See ordering information below. The audio CD recording will be available for shipment approximately 3 weeks after the conference. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the audio conference. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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