Assertive Communication Skills for Managers Gain the credibility and respect you deserve — and get the positive results you want 1-Hour CareerTrack Audio Conference — March 14, 2012! Do you find it difficult to provide direction to your employees without coming across as bossy or overbearing? Do you struggle to find the right words to motivate others without sounding desperate? With a strong handle on how to effectively use assertive communication skills, every manager can learn to take a positive approach to leading employees toward success while maintaining a balanced and productive team. Managers generally fall into one of three groups — aggressive, passive, or assertive. Those who are too aggressive may be successful in completing short-term goals, but often struggle to maintain positive relationships with their employees over time. Managers who are too passive have no problem building relationships, but find it challenging to motivate others and solve problems. It's assertive managers that have the ability provide guidance to their employees to get the job done while commanding respect. An organization's success depends on its managers' ability to lead, and this leadership is a combination of their communication skills, ability to build relationships, and composure when handling conflict. Managers who can find a balance between aggressive and passive management styles will build bridges, mend fences, and lead your organization confidently and effectively. Are you confident that you can do all of the following? Communicate with tact and professionalism Defuse volatile situations when conflict arises Motivate others to accomplish a common goal Maintain positive, professional relationships Present your ideas, plans, and strategies in a clear and effective way Keep everyone focused and on task If you question your ability to perform any one of these tasks, this program is for you! During this dynamic hour of training, you will learn the skills needed to get your point across, keep employees happy, and complete the tasks at hand more smoothly and successfully than ever before. Invest in this power-packed audio conference to gain the knowledge and confidence you need to improve your skills, enhance your team, and achieve real results for your organization. Who will benefit? Managers, supervisors, business owners, team leaders, executives, project managers — anyone who wants to improve their communication skills, resolve conflicts quickly and respectfully, and expand their influence! Assertive Communication Skills for Managers will teach you how to be the most effective manager by fine-tuning your communication skills, your ability to interact with others, and your conflict management strategies. In one information-filled hour, you'll learn to: Identify key differences between aggressive, assertive, and passive communication Discover how your behavior impacts your performance as a manager Determine how to identify and remove communication barriers (real vs. perceived) Utilize persuasive communication techniques to take control of a situation without alienating others Adapt your communication style to that of your audience — whether it's one person or 100 Pinpoint the cause of your non-assertive behavior Implement strategies to build immediate rapport using active listening and collaboration skills Recognize a number of different ways to help others focus on issues — instead of personalities — to get the job done right the first time And much more! An effective manager is one who knows how to push the right buttons and motivate without being pushy and overbearing, and without begging or pleading. This one-hour audio conference will help you find a balanced, assertive management style that generates the most out of your employees and helps get the job done right every time. Enroll today, and become a more successful, confident, and respected manager within your organization!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you are dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

Audio Conference Start Time: 1 pm Eastern 12 pm Central 11 am Mountain 10 am Pacific 9 am Alaskan 7 am Hawaiian How Does an Audio Conference Work? You will receive a confirmation email 2 days prior to the event containing your pin number and a link to download your note-taking guide. A reminder notice will be sent the morning of the conference. At least 10 minutes before the conference start time, call the specific toll-free number found in your confirmation and reminder emails. To verify your registration, you will be prompted to enter your pin number found in your confirmation and reminder emails. You will be connected to the conference and placed on hold until the conference begins. Your registration allows you one phone connection for unlimited participants. That's it … sit back and enjoy the conference! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Audio Conference, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Conference Registration Information & Enrollment Your email address is required at registration. Your confirmation code will be emailed to you along with the toll-free number. An order acknowledgement will be sent within 24 hours of registration. This message will include an email address that you may use to submit questions prior to the event. An audio CD is recorded of each Audio Conference. You may choose to purchase the CD with the audio conference, or separately. See ordering information below. The audio CD recording will be available for shipment approximately 3 weeks after the conference. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the audio conference. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

Check out these Best-Selling Products and Seminars:

• Audio CD - Assertiveness Skills for Managers & Supervisors
• 1-Hour Audio CD - Conduct Effective Interviews and Hire the Right People
• Seminar - Creative Leadership for Managers, Supervisors, and Team Leaders

---

Ordering:

Type	Product	Code	Item Price
Audio Conference With CD	Combo Offer (Save $150)	SRT00602PK	US $248.00	Buy Now	Save to Wish List
Audio Conference (ONLY)	Event Only	SRT00602AC	US $199.00	Buy Now	Save to Wish List
Audio Conference (CD ONLY)	Recording from event on 8/14/12	SRT00602CD	US $199.00	Buy Now	Save to Wish List