Technical Questions

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1. My SkillSoft online course won't load correctly. How can I fix the problem?
2. I'm using Microsoft Internet Explorer 4.0. How can I ensure that my browser is configured to process JavaScripts?
3. I'm using Netscape Navigator 3.0 or higher. How can I ensure that my browser is configured to process JavaScripts?
4. Is there a minimum recommended screen resolution for running SkillSoft and CareerTrack courses?
5. My organization uses a firewall or secure network. How can I access my course content?
6. I received an error, or the site is not working properly.
7. How do I delete cookies from my browser?
8. I'm still having difficulties. How do I call for help?

Q1: My SkillSoft online course won't load correctly. How can I fix the problem?
A: SkillSoft courses use a Java-based engine to deliver course content. Your Internet browser must be able to handle Java. We recommend IE 4.0 or later OR Netscape 4.0 or later and security settings that enable Java applets to be run from your browser.

Q2: I'm using Microsoft Internet Explorer 4.0. How can I ensure that my browser is configured to process JavaScripts?
A: Click "Tools" on your browser's menu bar. Then click "Internet Options." In the window that appears, select the "Security" tab. You should see a sliding bar that updates your browser settings (or an option button for earlier versions of Internet Explorer). Set this slide bar to the "Medium" setting.

Q3: I'm using Netscape Navigator 3.0 or higher. How can I ensure that my browser is configured to process JavaScripts?
A: Click "Edit" on your browser's menu bar. Then click "Preferences." In the window that appears click the "Advanced" option in the category tree. In the area on the right, you will see several checkboxes. Ensure that the boxes next to "Enable Java" and "Enable JavaScript" are checked. Also ensure that your browser is set to "Accept all cookies" and/or "Warn me before accepting a cookie.

Q4: Is there a minimum recommended screen resolution for running SkillSoft and CareerTrack courses?
A: Yes. We recommend that you set your screen resolution to 800 x 600 pixels for SkillSoft and CareerTrack courses. Lower settings may cause improper loading of the course. To set your resolution under Windows 98, simply right click an empty spot on your Desktop, then click Properties, then click the Settings tab. Move the Screen Area slider bar to 800 x 600 or higher. This may require a restart of your computer.

Q5: My organization uses a firewall or secure network. How can I access my course content?
A: Contact your network administrator. Verify that your network firewall/router allows web traffic on TCP/IP port 7788. At the present time, we use this port to pass information between SmartForce courses and our training management system. You'll also want to allow traffic on TCP/IP port 443 (https) to support our secure shopping cart.

Q6: I received an error, or the site is not working properly.
A: Some errors are related to "cookies," which are special text files stored by your browser to enable more personalized content, such as username, password, or other web session information. Try deleting all cookies from your browser, and then restart your browser.

Q7: How do I delete cookies from my browser?
A: Using Internet Explorer, choose "Tools" from the menu bar. Then click "Delete Files" under the Temporary Internet Files section. This will remove all cookies and other temporary files from your browser. This process is safe, and will not harm other files on your computer. Some pages or other sites may load a bit slower the next time you visit them. This is temporary.

Q8: I'm still having difficulties. How do I call for help?
A: Please call Pryor.com Technical Support at (800) 780-8476  or email us at techsupport@pryor.com.