SERIES 100:  BASIC CUSTOMER SERVICE SKILLS How to Deliver Exceptional Customer Service (required course) - Course #101 How to Delight Your Customers and Keep Them for Life  - Course #102 Pleasing Your Hard-to-Please Customers - Course #103 How to Give Exceptional Customer Service Over the Phone  - Course #104 Read Faster, Remember more with Evelyn Wood Reading Dynamics®   - Course #105 Microsoft® Office: A One-Day Seminar  - Course #106 SERIES 200:  INTERMEDIATE CUSTOMER SERVICE SKILLS 21 Ways to Defuse Anger and Calm People Down   (required course) - Course #201 High-Impact Communication Skills - Course #202 INSIGHT InventoryTM with Style Feedback Mechanism - Course #203 Dealing with Difficult People - Course #204 Business Writing for Results  - Course #205 Managing Emotions Under Pressure - Course #206 SERIES 300:  ADVANCED CUSTOMER SERVICE SKILLS Exceptional Customer Service: An Advanced Seminar   (required course) - Course #301 9 Traits of Highly Successful Teams - Course #302 Customer Service Survival Skills - Course #303            Part 1: The Art of Up-Selling and Cross-Selling (half-day)          Part 2: How to Handle Difficult Customers (half-day) The Negotiation Seminar  - Course #304 Customer Service for Managers  - Course #305 The Art of Working with People - Course #306