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Category: Communication

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Effective Business Communication





Categories: Communication

It was a cold Christmas Eve, and I was on a conference call at 2am. I cringed as the project manager belittled her team members and complained about having to take time away from her family. She never once acknowledged that everyone else on the call was also missing family time, nor that the problems […]

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How to Write a Business Letter





Categories: Communication

Twenty-five years ago, business letters and memos were the go-to forms of written communication in the workplace. Today, most of us hastily type emails and instant messages instead. But the business letter is not dead! Use this more formal approach to present official information – such as contract terms and descriptions of services – to […]

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The Importance of Business Communication





Categories: Communication

Companies understand that internal communication is important to their business operations. Still, many fail to implement deliberate internal communication programs that address broader corporate needs such as revenue goals, brand consistency and company values. As a result, middle managers, co-workers, media, friends and outside organizations determine what messages employees receive.

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Technology in Business Communication





Categories: Communication

The technology explosion of the past two decades has left businesses running catch-up. It’s easy for an individual to use a smart phone, but how does a large, or even not-so-large, organization leverage that convenience into business advantage? In some cases, communication technology has even harmed efficiencies by introducing tools that generate massive amounts of […]

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How NOT to Write an Email





Categories: Communication

How often have you re-read a lengthy email and STILL had no clue what you were supposed to do? Or received a response to your message that clearly indicated the recipient either failed to read or understand what you wanted? A single message mistake can mean the difference between a constructive, helpful response and a […]

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